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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Only service I would consider using

This is the only service I would consider using. Their fair, impartial and honest advice helped me. Reviewed on: 28th May 2026

Always willing to help

Always willing to help and Was very simple to set up despite the companies constantly being impatient they kept sending agreements till everything was set up. Reviewed on: 28th May 2026

Quick response time

Apart from being able to get through on the phone very quick replies on email. Reviewed on: 28th May 2026

Step change has been extremely helpful during a diff...

Step change has been extremely helpful during a difficult time. The staff are very professional and easy to communicate with. Reviewed on: 28th May 2026

lSupport without judgement .

The guidance and support unparalleled. Step Change helped me gain financial stability and I know will continue to support me when I need them most . Reviewed on: 28th May 2026

Stepchange really helped me with debt management.

Stepchange really helped me with debt management. They are professional and give really sound advice. I couldn't have managed without them. Reviewed on: 28th May 2026

I was in really bad debt and step change have helped...

I was in really bad debt and step change have helped me to budget and gradually getting my debts down thank you stepchange Reviewed on: 28th May 2026

Great Financial Advice

Enabled me to step back from constant financial worries and face the future in a more managed way. Reviewed on: 28th May 2026

Easy to speak to and non judgemental

The advisors are easy to speak to and explain all of your options so that you understand. They are not judgemental at all. When I decided which option I thought may be best they explained how and why this may not be the best option in my circumstances and recommended a different one which turned out to be much better. Reviewed on: 28th May 2026

Always frightening when you are in debt but StepChan...

Always frightening when you are in debt but StepChange took all of that away. Reviewed on: 28th May 2026

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