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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15823 reviews)

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4.95

Based on 15,823 reviews, last reviewed 6th May 2026

35667% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Debt repayment I’ve been with Step Change for a few years, they have always given me several options to guide mr Reviewed on: 6th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15823)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Superb advice & help - took a weight off my...

Superb advice & help - took a weight off my shoulders Reviewed on: 6th May 2026

Don’t struggle ring stepchange

I have had so much help to get me out of a situation that I didn’t know how to on my own Reviewed on: 6th May 2026

I would say all stepChange staff are very good.

I would say all stepChange staff are very good.Have a good knowledge, give a good advice, they give time to lessen and always explain there best. Reviewed on: 6th May 2026

Stepchange help me out very helpful staff and ran th...

Stepchange help me out very helpful staff and ran through everything I need to know and what to do Reviewed on: 6th May 2026

Life changing

I was in a right mess before i heard about stepchange.with their friendly customer service and support i am now in a much better place financially and emotionally.would definitely recommend Reviewed on: 6th May 2026

Very helpful

They have been very helpful i was in a real mess helpful great. Reviewed on: 6th May 2026

In my darkest moments help was available

After losing my job, I was finding it very difficult to cope financially and was recommended step change by a former colleague. I found the whole process very easy and completed everything online, once I'd done a budget, they were able to recommend the best solution for me. They were even able to sort out breathing space for me which was a great help as it keeps creditors off your back for a couple of months to get everything sorted out without constant phone calls if that's what you're getting. I've been on a debt management plan for nearly two years now and I'm finding everything far easy as a cope with, they are always available to help and are just a phone call away should you need them. I would highly recommend them to anyone in a similar position. Reviewed on: 6th May 2026

I was so scared and so stressed, I had no idea that...

I was so scared and so stressed, I had no idea that this kind of help was out there and so when I spoke with Step Change they completed put me at ease and showed me the way forward. I still have a way to go, but if you are reading this and in any doubt, do not hesitate because they will help you beyond expectation Reviewed on: 6th May 2026

Debt repay made easy and with less stress

Unfortunately life turned out to not be as easy as we think and had to ask for assistance from Step Change. Going through a token plan at the moment and some of the debts have been sold to other companies. So in the process of notifying Step change of a change, I had the pleasure of speaking with Sarah Tuppen. Sarah, from the bottom of my heart, you are making a massive difference. A warm, welcoming and reassuring voice in difficult times make a huge difference. I would like to thank you for the time taken in having a conversation with me today, the advise and reassurance given and really hope you team leader / manager will get to notice this review. Reviewed on: 6th May 2026

Very helpful and reassuring when I needed help they...

Very helpful and reassuring when I needed help they were there helping me get sorted and most of all free from worry. Would highly recommend their advice and experience . Reviewed on: 6th May 2026

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