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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917425983910713329 (18644 reviews)

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4.92

Based on 18,642 reviews, last reviewed 23rd Jun 2026

188350% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thanks to stepchange I can sleep again at night Thanks to stepchange I can sleep again at night Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent

Excellent professional staff and excellent service Reviewed on: 6th May 2026

They have taken all the worries away

They have taken all the worries away Reviewed on: 6th May 2026

The best

They are non judgemental, very understanding and so helpful. Give fantastic advice and really help you find your way back to financial security Reviewed on: 6th May 2026

Excellent service

I have had no issues they have helped me with my debt and this has been a major relief. If I have had to contact customer services they have always been helpful Reviewed on: 6th May 2026

ABSOLUTELY VITAL SERVICE FROM FANTASTIC PEOPLE- I CA...

ABSOLUTELY VITAL SERVICE FROM FANTASTIC PEOPLE- I CANNOT EXPRESS HOW GREAT THIS SERVICE IS. Reviewed on: 6th May 2026

Stepchange are amazing and have put my mind at rest .

Stepchange are amazing and have put my mind at rest . Reviewed on: 6th May 2026

Life changing

Sorting my debts out with StepChange is the best thing I ever did and just wish I had done it sooner, all the worry I had before was gone and life was much easier. The people are great there's no judgement they're just there to help and make things easier I cant recommend them enough Reviewed on: 6th May 2026

Excellent support

Helped me when I was in a bad way with my finances, really good support Reviewed on: 6th May 2026

Really great support.

Really great support. Communication can be slow due to the volume of enquiries but that can’t be helped. Reviewed on: 6th May 2026

Really helped me with which option was best for me

Really helped me with options that were available for my circumstances,I no longer have to deal with creditors and step change keep you updated,it was a weight of my mind Reviewed on: 6th May 2026

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