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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I cannot praise Step change enough.. Lifesaver.

I cannot praise Step change enough, they came to my rescue when I needed help the most. Reviewed on: 6th May 2026

Review 06052026

Very helpful in contacting creditors, although, more information needed as to what, if anything, the creditors responses are. Reviewed on: 6th May 2026

Great help

I was in a lot of trouble, and because of step change I’ve started to manage my debt Reviewed on: 6th May 2026

Always helpful and courteous.

Always helpful and courteous. Good advice given re: finances. Reviewed on: 6th May 2026

Easy to set up after doing that, it's worry free

Easy to set up after doing that, it's worry free Reviewed on: 6th May 2026

Extremely helpful easily done online spoke to someon...

Extremely helpful easily done online spoke to someone once on the phone and they were also Extremely helpful and understanding no stress sorted everything out for me now im not stressed and im happy knowing they've sorted it all out for me Reviewed on: 6th May 2026

In control not out of control anymore.

In control not out of control anymore. Reviewed on: 6th May 2026

Very open people who don’t judge just help.

Very open people who don’t judge just help. very knowledgeable and clearly helped me work through my available options Reviewed on: 6th May 2026

We have been with step change for many years they ha...

We have been with step change for many years they have help literally from the first day and have always been there for us and have been a great relief and took the stress and worry away almost straight away with Thier advice Reviewed on: 6th May 2026

Very quick assistance and makes it very simple

Very quick assistance and makes it very simple Reviewed on: 6th May 2026

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