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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Supportive and non judgemental financial help

I’ve been using StepChange for a few years to consolidate and finally repay all my debts. Their team is always helpful, every step has been easy and supportive, with no judgement or bias in any way. Reviewed on: 6th May 2026

Excellent

They lisstened to my problem and helped me through it Reviewed on: 6th May 2026

Great customer support and advice

Great customer support and advice Reviewed on: 6th May 2026

Saved my life by helping me with a debt plan without...

Saved my life by helping me with a debt plan without fees. This Charity does vital work and is to be applauded for helping those trapped in debt. Reviewed on: 6th May 2026

I was in a bad place and stepchange helped me turn t...

I was in a bad place and stepchange helped me turn things around Reviewed on: 6th May 2026

Really helpful and friendly staff

Really helpful and friendly staff Reviewed on: 6th May 2026

StepChange Charity - Outstanding Support

StepChange Charity provided me with outstanding support during a very difficult financial period in my life. From the very first conversation, their team was professional, understanding, and completely non-judgmental. They took the time to carefully listen to my situation, explain all of my options clearly, and help me create a realistic plan to regain control of my finances. What impressed me most was how compassionate and patient they were throughout the entire process. Dealing with debt and financial stress can feel overwhelming, but StepChange made everything much easier to understand and far less intimidating. Their advice was honest, practical, and focused entirely on helping me find the best solution for my circumstances. The online tools and resources were also incredibly helpful, easy to use, and well organised. Every step of the process was explained clearly, and I always felt supported and informed. Thanks to StepChange, I now feel far more confident about my financial future and much less anxious about managing my debts. I would highly recommend their services to anyone struggling financially and looking for trustworthy, professional, and compassionate support. Reviewed on: 6th May 2026

Best for help with debts very helpful and understand...

Best for help with debts very helpful and understanding .brilliant advice. Reviewed on: 6th May 2026

Amazing service

Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

What a great organisation.

They are really helpful and polite. I could not fault them at all. They made it an a very easy experience. Reviewed on: 16th April 2026

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