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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

They have put my mind at rest by dealing with my debt

They have put my mind at rest by dealing with my debt and getting the best possible outcomes. Reviewed on: 15th May 2024

StepChange-always there to help

StepChange, have always been informative,helpful and very professional. Reviewed on: 15th May 2024

My debt experience with stepchange.

I am in quite a lot of debt and didn't know what to do so I noticed an advert for step change.i called them up and they talked me through the whole process and now I have cleared some of my debt thanks to step change.i am still a customer and would recommend them to anyone who is struggling Reviewed on: 15th May 2024

No judgement just empathy

Being in debt has been one of the worst experiences of my life. It got to the point where I didn’t know what to do. The support I got from stepchange has changed my life. No judgement no patronising just how can we help and extremely empathetic. Reviewed on: 15th May 2024

Stepchange was an amazing ..

Stepchange was an amazing help for us, it took so much pressure from our shoulders and made life easier to live again with less fear and anxiety. Reviewed on: 15th May 2024

They can help you find peace

They did everything posible for me without me even asking, Helpful in any and every way possible. Listened to me and talked me through all the options and the what each choice would entail and the longterm and short-term of each. Friendly and really helpful, set my mind at rest brought peace back to me. Reviewed on: 15th May 2024

Saved me and my husband

Myself and my husband was on the brink of divorce as the pressure of our debts had gotten that bad. From the moment I had the first initial call to now 3 years later, the customer service has been amazing and they always reassure me. Reviewed on: 15th May 2024

StepChange gave me a life line when I thought the wa...

StepChange gave me a life line when I thought the was no other way to carry on with life. I was given hope and could sleep at night. I have passed their details on to those who have been in similar situation. I owe my life to StepChange. Reviewed on: 15th May 2024

Amazing company

Step change have been excellent in helping me get my debts in order, and make affordable repayments over a longer period of time. It's saved me so much money against the interest I would have had to pay. I'd recommend step change to anyone who is in a position of not being able to sensibly afford to pay their debts off. Reviewed on: 15th May 2024

Highly recommended

Step change really helped me when all my debts were getting too much for me, friendly staff on the other end if the phone, very reassuring and are amazing when you are having a financial crisis. Highly recommended Reviewed on: 15th May 2024

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