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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

This charity changed my life

This charity changed my life the staff are so helpful and compassionate. The company really tries to help people in thier darkest times. This charity literally saved me Reviewed on: 15th May 2024

So understanding and helpful, we where at our wits e...

So understanding and helpful, we where at our wits end until we contacted stepchange, they lifted a big weight of our shoulders and helped us so much Reviewed on: 15th May 2024

Helpful, understanding,life savers,

Helpful, understanding,life savers, Reviewed on: 15th May 2024

Stepchange were excellent they put my mind at rest i...

Stepchange were excellent they put my mind at rest in troublesome times.They are on your side all the way.Couldnt do enough for me though out the years I was with them. Reviewed on: 15th May 2024

Have help me with combining all my debts into one re...

Have help me with combining all my debts into one reasonable payment to help me get my credit score back on track. Easy online portal account to check your progress and find help if anything changes. Very help people Reviewed on: 15th May 2024

Helped me get out of debt for free!

Helped me get out of debt for free! Absolutely amazing charity who give you no judgement when you contact them either. Managed to get me a successful plan, I am now 1 month from being debt free. Paused all my interest on my accounts and set up affordable monthly payments reviewed periodically to ensure they were still affordable. Can not fault them at all for a DMP Reviewed on: 15th May 2024

Great service

It was easy to set up, great support from advisers and easy to amend at anytime. Reviewed on: 15th May 2024

Always suggested and advised what is best for my sit...

Always suggested and advised what is best for my situation. Easy to contact by phone. No long queues. Reviewed on: 15th May 2024

Life changing.

when I originally got in touch with step-change I was feeling at my lowest ebb,quite desperate,dangerously depressed.I cannot explain just how much they calmed the situation down,non judgementally sorted my finances out,and gave me back the ability to sleep.I can check my details online,keep in touch easily.I would certainly recommend them to others who are in my position. Reviewed on: 15th May 2024

Thank you StepChange!

Brilliant customer service! StepChange as a charity is abundantly helpful. All my debts are into a single monthly payment, which, will help me work towards being debt free. I recieve monthly statements via email, which, help me to see where Im at. I Would definitely recommend StepChange. Thank you! Reviewed on: 15th May 2024

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