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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Like savers

Stepchange have helped me out massively helping also with my mental health through worrying about money. Reviewed on: 15th May 2024

Support where it’s needed the most

I found Step Change to be fully understanding and supportive in assisting me with the situation I found myself in. From the day I contacted them my experience has been one of less anxiety and stress knowing they are available to assist should I need further support. One to one service I cannot speak highly enough of this much needed help for people like me Reviewed on: 15th May 2024

Excellent and caring

Excellent people who helped me out so much. They were very caring given my situation. And I now feel back in control Reviewed on: 15th May 2024

Stepchange are excellent in what they do ..

Stepchange are excellent, they are amazing, they’ve helped me such a lot, customer service is A*****, so understanding and helpful I’m so glad I reached out to stepchange, can not thank stepchange enough, big thankyou Reviewed on: 15th May 2024

Step Change literally changed my life

A few years ago I was at an all time low, I owed a huge amount of money and my family didn’t know. A friend told me about step change and they literally saved my marriage and probably saved my life. I will always be eternally grateful for all of their help. Thank you Reviewed on: 15th May 2024

Very helpful and they do very good for everybody

Very helpful and they do very good for everybody Reviewed on: 15th May 2024

I contacted Step Change when my financial situation...

I contacted Step Change when my financial situation got on top of me and, they have helped to sort my repayments to be more manageable. They have been brilliant. I don't know what would have happened had I not found them. Reviewed on: 15th May 2024

Stepchange helped me sort out my finances when I had...

Stepchange helped me sort out my finances when I had gotten myself into a hole. The process was smooth and they talked me through what they could do to help. I’m so grateful for the help received and have finally been able to sleep well again instead of laying awake all night worrying about my debt. Reviewed on: 15th May 2024

Excellence on advisory experts who willingly help yo...

Excellence on advisory experts who willingly help you every step of your financial debt planning Reviewed on: 15th May 2024

Life savers

Stepchange have been the most amazing and supportive help throughout several years of financial misfortune. They are totally unbiased and fair and have so much information to help when you are at your lowest and don’t know where to turn Reviewed on: 15th May 2024

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