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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchange Review

Been with them for over 9 years always very helpful. Reviewed on: 21st June 2025

very happy with the with the way the helped us out i...

very happy with the with the way the helped us out in general been with us all these years always there to assist and give as advice and help would highly recommend them if people are in debt Reviewed on: 21st June 2025

Financial SOS

Professional and give great advice Reviewed on: 21st June 2025

I cannot thank them enough, a huge weight of my mind.

They are very helpful, knowledgeable and talk you through each stage, including setting your budget. Then they negotiate with your creditors to agree an affordable payment. I cannot thank them enough, a huge weight of my mind. Reviewed on: 20th June 2025

StepChange removes all the worry of repaying debts.

StepChange removes all the worry of repaying debts. Based on my income and commitments, the Debt Management Plan they put together for me was perfect. They liaised with all of my creditors on my behalf, which stopped all of the harassing calls and letters, and took all the stress out of my situation. My DMP is going well, and my debts are reducing. I can see light at the end of the tunnel. I would recommend StepChange to anyone. Reviewed on: 20th June 2025

Rescued me

I got into debt and tried to pay it off but my outgoings began to outstrip my incoming. I was losing sleep and stressed out every time the post arrived. I saw stepchange and they helped me with everything - they got me a cooling off period whilst they sorted out my finances. The system allows for me to up my payments if I am in a position to do so which gives me the autonomy to manage with background support from experts. I am now 4 years in and will be debt free in the next 2 years which is a huge weight off my shoulders. Reviewed on: 20th June 2025

StepChange helped me regain control of my finances..

StepChange helped me transition from unmanageable debt to a repayment programme which was life changing and a huge relief Reviewed on: 20th June 2025

Overwhelmed with debt, contacted stepchange ,they ca...

Overwhelmed with debt, contacted stepchange ,they calculated an affordable amount as a solution and I am now debt free! Excellent service would recommend anyone with the same problem to get in contact . Reviewed on: 20th June 2025

Step Change Helped Me to Clear My Debt

Step Change helped me to create a budget so I could see my income and outgoings clearly, enabling me to schedule a monthly repayment scheme that I was able to afford and, most importantly, stick to. Reviewed on: 19th June 2025

Step Change are life savers.

Step Change are life savers. When you get into a financial mess that's encouraged by the greedy banks, that leave you in such a state that you feel you are a failure and no future. They are truly a light at the end of the tunnel and stop the wolves from the door and give you breathing room and help to go over your finances to get you back on your feet and start living again. I can honestly say they saved my life when I felt I had nothing left to live for and helped my family to get on with our lives. If you find yourself in the quicksand of finances, seek help and don't let the worry and threats drag you down. One phone call will change your life for the better. Reviewed on: 19th June 2025

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