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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Great service and has really helped me though out my...

Great service and has really helped me though out my process, makes things simple and eased the pressure.From the start of the process step changed didn't judge and guided me through difficult times. Reviewed on: 15th May 2024

They very helpful they never judge you for your circ...

They very helpful they never judge you for your circumstances. Reviewed on: 15th May 2024

Helped us sort out our debts sends regular updates a...

Helped us sort out our debts sends regular updates and helps duting anual reviews Reviewed on: 15th May 2024

Really helpful .

Really helpful . Such a relief to have stepchange help Reviewed on: 15th May 2024

They have made my life so much better and easier to...

They have made my life so much better and easier to manage my finances god send Reviewed on: 15th May 2024

Great experience

Easy to use and straightforward website.Everyone I contacted at StepChange was helpful, respectful , empathetic and polite. Reviewed on: 15th May 2024

Helpful.

Always have been really helpful whenever I have needed to contact them Reviewed on: 15th May 2024

Step Change have been very helpful!

Step Change have been really helpful, got all my debts in one managable monthly payment which really helped me a lot!! Reviewed on: 15th May 2024

Couldn’t ask for better

They are absolutely brilliant kind non judgemental experienced excellent advice and honest. If I hadn’t found them I don’t where I would be today.. Reviewed on: 15th May 2024

Very helpful information.

Very helpful information..& explaining how it works for me. Reviewed on: 15th May 2024

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