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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange helped me overcome what I thought was an...

Stepchange helped me overcome what I thought was an impossible financial situation. Their advice in breathing space and a Debt Management Plan significantly improved my mental health, their non judgemental and friendly yet focused culture and attitude are absolutely brilliant. If you are struggling financially placate, please give them a call. Reviewed on: 9th June 2025

Highly recommended support.

Excellent advice from staff that REALLY took a heavy burden from my shoulders. Extremely grateful. Made me realize that there is no disgrace in getting support through financial times. Great service. Reviewed on: 9th June 2025

Report on the Service by Step Change

Step Change helped me to look at all my outgoings and to work out by how much I could reduce my debts each month. With their regular statements I can keep track of how my debts are going down. It is always easy to contact them with any queries or requests for advice and information. Reviewed on: 9th June 2025

Non judgemental, practical help from people whose kn...

Non judgemental, practical help from people whose knowledge & empathy is second to none Reviewed on: 9th June 2025

Stepchange have been there for me through the whole...

Stepchange have been there for me through the whole journey to financial security Reviewed on: 9th June 2025

Helpful, friendly & knowledgeable staff provide reas...

Helpful, friendly & knowledgeable staff provide reassurance that support is available and options possible Reviewed on: 9th June 2025

I found the service very professional. and helpful

I found the service very professional. The advice and plan was of great benefit to me. I am now debt free, and enjoying the feeling after so many years. I would definitely recommend using they service. it has made a big difference to my life. Reviewed on: 9th June 2025

Thanks to StepChange it feels like a huge weight has...

Thanks to StepChange it feels like a huge weight has been lifted off my shoulders. I can start living my life again without having to worry about debt all the time. Thank you so much StepChange. Reviewed on: 9th June 2025

They have helped me a lot.

They have helped me a lot. They are always just a phone call away and very helpful Reviewed on: 9th June 2025

Awesome service throughout relieved pressure

Awesome service throughout relieved pressure Reviewed on: 9th June 2025

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