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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Best thing I did was get in touch .

Once you get in contact about your debt it's a big start, they are there to help you not judge you & that's exactly what they did for me. Not wanting to open your mail or answer your door was the biggest problem, step change turned my life around, I had got into a hole I couldn't get out of & couldn't make ends me & they changed all that for me when I entered all the information. It was a big lift & it literally changed my life for the better me . I am still paying monthly payments & managing .It was the biggest decision I had to make , and the best one I have ever taken in my life . And I am a better me with a big weight lifted . And I got step change to thank for that . If you get into debt the best advice is not to ignore it , I did for too long ? Get help it's what I did eventually and I am very grateful for their help . Reviewed on: 9th June 2025

Is never easy to admit you’re struggling especially...

Is never easy to admit you’re struggling especially financially. I’m grateful for the service I received. I appreciate the help I was given Reviewed on: 8th June 2025

Easy and efficient

I only had to update my budget and set a new repayment plan, so it was very easy and efficient. Reviewed on: 8th June 2025

It has given a big relief and peace of mind

It has given a big relief and peace of mind Reviewed on: 8th June 2025

Top service

Cant't thank you Step Changes enought for all help and assistence. During my DMP I was receiving regular updates also had an offer from one of the creditors which saved me some money. Reviewed on: 8th June 2025

Lifesaver

I was deep in debt, lost in space, didn't know a way out then came across StepChange by accident. They have given me peace of mind. I am getting back on track, slowly paying off my debts without worry. Reviewed on: 8th June 2025

I got scammed

I got scammed, and at the time work wasn’t going too good. StepChange helped me sort out my finances from start to finish. Reviewed on: 8th June 2025

This is your chance at a lifeline; 100% recommend

This is your chance at a lifeline; don’t underestimate the impact of your first call to Stepchange. There is no judgment, just listening and understanding. And… a way forward. When my husband lost his business he hid the legacy debt from me, until it was almost too late. A friend recommended Stepchange so we sat together and called. The call handlers are empathic and calm. They made us see the road ahead and what we needed to do. They took a huge weight from us and contacted companies for us (where possible). I’m honestly not sure how we would have sorted things without them. Spiraling debt can happen to anyone - don’t feel bad and don’t let it destroy you. It’s a long road but, hey, everyone has bills to pay, it’s all part of the journey. Reviewed on: 8th June 2025

My financial life looked brighter!

The day I spoke to Step Change, was the day my financial life started to look brighter! Was paying off debts with credit cards and not making a dent in my payments as interest rates were high. After the 1st call to step change, we made a budget with no judgement and 6 years later, DEBT FREE! Could not have done that without them. I have encouraged some friends and family to use Step Charge to help with finances. Big Thank You to you all! Reviewed on: 8th June 2025

Getting back to financial well being!!

Been with Stepchange for a good 6 years I think and gradually I am getting back to financial well being. They take the pressure off me so I just get on with my life knowing I will be debt free in no time. Great company Reviewed on: 8th June 2025

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