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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16355 reviews)

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4.95

Based on 16,355 reviews, last reviewed 8th May 2026

78850% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange are a game changer Stepchange are a game changer and are thorough, knowledgeable and extremely helpful.i now have less stress and they manage it all for me, bar anything... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16355)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great service with empathy.

Great service with empathy. Highly recommend Reviewed on: 23rd May 2025

A wonderful organisation

Well if I hadn’t found out about I would’ve gone up the creek without a paddle completely they’ve got me on the level keel now it’s going to take me a little while to Clear my debts but I’m going to get there with their help Reviewed on: 23rd May 2025

helpful and responsive.

helpful and responsive. would recommend to others if somebody is in the same situation like me Reviewed on: 23rd May 2025

Stepchange turned my life around and have been under...

Stepchange turned my life around and have been understanding and amazing. I would highly recommend Reviewed on: 23rd May 2025

Invaluable help highly recommend

Had got myself in considerable debt, spoke with step change, made me feel that there was a way out and gave me the confidence to proceed with their advice. Six years later I will be debt free this November, throughout my debt management plan, step change have helped me all the way and kept me informed. If you have debt and think there is no way out, there is, thank you stepchange Reviewed on: 23rd May 2025

Very happy with the service highly recommend

Very happy with the service highly recommend Reviewed on: 23rd May 2025

Step change helped me pay all my creditors in my own...

Step change helped me pay all my creditors in my own time. And took the pressure off my shoulders Reviewed on: 23rd May 2025

payment plan

Sorted my debt problems out with payment plan I can afford Reviewed on: 23rd May 2025

Gave me peace of mind and very helpful

Gave me peace of mind and very helpful Reviewed on: 23rd May 2025

A weight lifted.

It was a relief to receive help that helped me see a way to clear my debts. After becoming so stressed and unable to find a way to solve my financial issues I struggled to believe there was an end to the tunnel let alone a light there, but StepChange guided me through options and dealt with my creditors. It seemed as though a great weight had been lifted from me; they gave me hope that life would be worry free again. Reviewed on: 23rd May 2025

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