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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent company

I have been with them for a few years and the service is excellent. I needed help after suffering abuse in a violent and domineering relationship and they were sympathetic and put me at ease. Reviewed on: 7th June 2025

All I can say they are a god send, they have helped...

All I can say they are a god send, they have helped me go through everything over the phone. They are friendly,polite and helpful on the phone they never rush me and go over everything until I am ok with it I am very grateful for them thank you Reviewed on: 7th June 2025

I was in a real mess, step change have taken all the...

I was in a real mess, step change have taken all the pressure off my shoulders, I am now back in control of my finances Reviewed on: 7th June 2025

Advisor was so helpful and very understanding

Advisor was so helpful and very understanding Reviewed on: 7th June 2025

Very quick and thurugh .

Very quick and thurugh . Understanding my needs. Empathetic. Reviewed on: 7th June 2025

Helped ever step of the way taken a lot stress off m...

Helped ever step of the way taken a lot stress off my day today life Reviewed on: 7th June 2025

Many Many Many Thanks!!

Contacting Step Change changed my life which otherwise was getting more stressful. Not only I received guidance and help, but it was received in very caring manner, every representative I spoke to was very knowledgable and very friendly. I can't rate them high enough, extremely grateful!! Reviewed on: 7th June 2025

Living abroad I have generally received a quick resp...

Living abroad I have generally received a quick response. Reviewed on: 7th June 2025

Great company,

Great company, managed to get everything sorted for me Reviewed on: 7th June 2025

If it wasn't for the help i got from Stepchange, I'd...

If it wasn't for the help i got from Stepchange, I'd probably be dead. I am deadly serious. For anybody who has money problems, and there must be millions out there, Stepchange is a life saver. Reviewed on: 7th June 2025

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