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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Stepchange set us back on the right track when we mo...

Stepchange set us back on the right track when we most needed help and advice. They dealt with our creditors, and negotiated affordable repayments for us, and relieving the stress and anxiety were under. We have now repaid 70% of our debts, and are so glad we approached Stepchange when things seemed hopeless. Thank you Srepchange. Reviewed on: 7th June 2025

Relief from Stress

I am able to pay some month off my debt for a sum I can afford to pay. I am greatly relieved that I no longer get demanding letters from lenders and that I can leave everything in StepChange's hands. Reviewed on: 7th June 2025

Step Change helped me out of a very tight financial...

Step Change helped me out of a very tight financial spot by providing a manageable solution to my difficulties. The stress lifted, I can proceed. Step change keep me in the loop throughout, so I can feel in control. Reviewed on: 7th June 2025

I came out of work unexpectedly through illness, ste...

I came out of work unexpectedly through illness, step change where there to talk to me every step of the way. They gave me advice on the different plans I could use for my debt and really helped to reduce the overwhelming burden I was feeling. You can review your budget and keep on track with payments by monthly statements. I have so far had a good experience with step change and I’m on track to have a future that’s debt free. Reviewed on: 7th June 2025

Peace of mind.

Stepchange do not want to know how you got into debt nor do they judge. They help you to draw up a realistic budget and suggest items you may not have considered for future expenditure or where you may be able to cut back in order to achieve a manageable repayment figure or other possible routes to solve your dilemma. Reviewed on: 7th June 2025

Brilliant very helpful staff.

Brilliant very helpful staff. Listen without judgement and set you at ease. Wiukd have been lost without them Reviewed on: 7th June 2025

Step change helped me get out of a poor financial si...

Step change helped me get out of a poor financial situation when I got furloughed due to covid and couldn't afford to repay things that I owed. They consolidated my creditors and made my monthly payments affordable. I am nearly completely clear of it all 5 years on. Reviewed on: 7th June 2025

StepChange angels

StepChange have been extremely helpful, non-judgmental, supportive and patient throughout the time I have been with them. I Have in fact told people about them when I knew they needed help. Reviewed on: 7th June 2025

Effective and person centred support

My experience throughout has been that the team are understanding, person centred, knowledgeable and offer effective advice and support. They have a good sense of what it takes to seek support to sort your finances and are firm but not judgemental and they are there to help! Reviewed on: 7th June 2025

Step change are a fantastic debt management company...

Step change are a fantastic debt management company and they really helped me with my debt and set up an affordable debt management plan to help me pay off my debts. They are fantastic. Thank you Stepchamge Reviewed on: 7th June 2025

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