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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Extremely helpful.

Extremely helpful team. No judgement and given realistic plan to sort my debt issues. They take care of everything and remove the stress of dealing with creditors. Online portal is helpful as it means you can go on and update your information when there are any changes. Also great to see the countdown of when you can expect to be 'debt free'. Highly recommend StepChange! Reviewed on: 28th May 2026

Since using stepchangei I have had no problem with...

Since using stepchangei I have had no problem with my creditors Reviewed on: 28th May 2026

It's changed my life, for the better!

Before I found StepChange my debt was all over the place, as soon as I was paid it went out to pay for everything, never having anything for myself. StepChange helped me put things in order and manageable. And nearly 2.5 years later ( I finish it in Dec this year 2026) and I can now see the light at the end of the tunnel. And to finally have money in my pocket after payday, is something I haven't seen for many, many years. I will be eternally grateful to what StepChange has helped me with and I would highly recommend anybody in the same position to get in touch and ask for help, there is no shame. Thank you. Reviewed on: 28th May 2026

Always helpful and polite .

Always helpful and polite .Sorted my problems efficiently. Reviewed on: 28th May 2026

I was ignoring debt for years and step change came u...

I was ignoring debt for years and step change came up with an affordable plan for me Reviewed on: 28th May 2026

Wonderful , dealt with my debts with upmost excellen...

Wonderful , dealt with my debts with upmost excellent, staff nothing to much trouble if u have a query, recommend highly Reviewed on: 28th May 2026

Stepchange has helped me to looked look after my money

Stepchange has helped me to looked look after my money when I got into debt and I cannot thank them enough, my life changed for the better Reviewed on: 28th May 2026

Stepchange has helped me get back on my feet always...

Stepchange has helped me get back on my feet always helpful I highly recommend using Stepchange Thankyou for all your surport Reviewed on: 28th May 2026

Sumpathetic

Sympathetic, helpful, straightforward and lovely to deal with Scottish people like myself. Reviewed on: 28th May 2026

For all the staffs

Very helpful and reliable.I have peace of mind and my family. Reviewed on: 28th May 2026

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