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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Getting professional help

Debt problems consumed my everyday until a friend advised me to contact Stepchange. After communicating with a financial operative, my everyday life became bearable.. Reviewed on: 7th June 2025

when i felt overwhelmed by debt stepchange showed me...

when i felt overwhelmed by debt stepchange showed me there was a way that it could be sorted. they were so helpful and they didn't judge me at all. Reviewed on: 7th June 2025

From overwhelm to being back in control

StepChange offer advce and help wih no judgment. From feelng overwhelmed, once my Debt Management Plan was setup I felt back in control. They enable you to pay off your debts while mainataining a good standard of living. Reviewed on: 7th June 2025

I have been with step change for many years and woul...

I have been with step change for many years and would never of got through life without there advice help. Reviewed on: 7th June 2025

super helpful... and caring

Everyone I spoke to at StepChange were super helpful and made me feel at ease with my financial issues. They have a very understanding and caring attitude. Reviewed on: 7th June 2025

I have been with Stepchange for many years I was in...

I have been with Stepchange for many years I was in a lot of dept and when I went with Stepchange I could see the light at the end of the tunnel and now I’m am nearly finish it so I would recommend them to anyone that need some help with depts Reviewed on: 7th June 2025

A great debt management service.

A great service who are in the business to help. There are some dubious operations in debt management. Step Change is one hundred percent authentic. Reviewed on: 7th June 2025

Stepchange is the best.

Stepchange helped me out by offering me a debt management plan which also haults any interest. I'm grateful I found the service because they are ALSO very polite, helpful and overall fantastic! Reviewed on: 7th June 2025

Very reassuring to be with Stepchange;.

Very reassuring to be with Stepchange; staff always helpful. I like the fact that I can adjust my repayments as required. The recent rise in cost of living mean that I reduded payment by £90 per month. Reviewed on: 7th June 2025

Nothing but 5 stars helped me out so much with as li...

Nothing but 5 stars helped me out so much with as little stress as possible so grateful. Reviewed on: 7th June 2025

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