Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Helped me so much as I was so depressed about all my...

Helped me so much as I was so depressed about all my financial situation, being a single parent to a small child and having bills after bills was getting me down so much, until I asked Stepchange for help. Reviewed on: 15th May 2024

Very understanding and caring team

Very understanding and caring team Reviewed on: 15th May 2024

Brillant

They have been wonderful, very understanding, kind and helpful Reviewed on: 15th May 2024

I reccomended step change regularly in my day to day...

I reccomended step change regularly in my day to day life but also in my professional role. They are free and super easy to use. Reviewed on: 15th May 2024

Very efficient

Very friendly staff. Very helpful. Not judgemental. Very efficient. Have never had any problems since being with them Reviewed on: 15th May 2024

Step change advice!

I found myself in unmanageable debt and felt like I had nowhere to turn. I found step change who provided free, independent and invaluable support and advice. This was quick and efficient, they contacted debtors on my behalf and acted as a conduit with expertise that I simply don't have. I am now close to being debt free and placing this part of my life behind me Reviewed on: 15th May 2024

Excellent service with StepChange

We've had great experience with StepChange with regards to customer service,helping us manage our debt and it gives us peace of mind. Because everything is set up into one payment plan and they do the rest to divide up the monthly payments to the creditors. They've help us stay in control of our finances and not get into more debt than what we are paying off. Reviewed on: 15th May 2024

StepChange were literally a life saver.

StepChange were literally a life saver. Without them I woiuld never had gotten clear of my debts. They listened, understood and sought a solution to my problems, making sure everything was in my best interest. Reviewed on: 15th May 2024

Amazing company

The support I received from Step Change has been amazing. I felt like there was no way out, but they changed that for me and took the majority of the burden. Even after being with them for just a few months, they helped me set up a plan to tackle a new debt that had arisen, without any hesitation or criticism. Reviewed on: 15th May 2024

Without step change I could not have managed

Without step change I could not have managed Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22306 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub