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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Very helpful and non judgemental

Very helpful and non judgemental Reviewed on: 7th June 2025

Peace of mind

Step change has really been so efficient in helping me managed my debts and have given me peace of mind Reviewed on: 7th June 2025

I was at a low point.

I was at a low point. Debt felt out of control and was taking over my life. StepChange supported me, guided me through the scary stuff with the debtors and helped set up a financial plan. It's like a weight off the shoulders and I am so grateful. Reviewed on: 7th June 2025

Best friend you can find in difficult time . Thank you

Best help you get when you in need, Professional, sympatheitc and very supportive. Reviewed on: 7th June 2025

After struggling with my financial payments I contac...

After struggling with my financial payments I contacted StepChange who have been supportive and enabled me to set up an affordable monthly payment which my debtors have accepted. The communication and support is second to none. Reviewed on: 7th June 2025

Its definitely helped me out.

Its definitely helped me out. Still worried about money problems and get very anxious Reviewed on: 7th June 2025

So knowledgable.

So knowledgable. Helped sort out my debt. Reviewed on: 7th June 2025

Helping hand

Step has been to get my finances together Reviewed on: 7th June 2025

Best thing I've done in years.

Best thing I've done in years. Debt ridden to debt free in 3 years. Now looking to have extra spending/saving money each month. Reviewed on: 7th June 2025

Amazing service

Very helpful I don't keep getting the creditors sending me emails ask for more money or bugging me to phone them Reviewed on: 7th June 2025

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