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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Very Helpful

Very good advice and always help. Reviewed on: 15th May 2024

very good company very helpful put people's mind a...

very good company very helpful put people's mind at ease Reviewed on: 15th May 2024

Life changing and at times I imagine this is a life...

Life changing and at times I imagine this is a life saving service. Reviewed on: 15th May 2024

Step Change have been fantastic and supportive throu...

Step Change have been fantastic and supportive throughout all my debt issues. The customer service is second to none. All staff are polite and confidential at all times. I can't thank them enough for all the help I've received. Reviewed on: 15th May 2024

Wonderful service & great communication

Wonderful service & great communication Reviewed on: 15th May 2024

excellent service helped massively

excellent service helped massively Reviewed on: 15th May 2024

So easy to use and a weight of my chest

So easy to use and a weight of my chest Reviewed on: 15th May 2024

Stepchange made my debt management experience easy a...

Stepchange made my debt management experience easy and smooth Reviewed on: 15th May 2024

Fantastic company.

Fantastic company. Staff are brilliant would have no problem recommending them Reviewed on: 15th May 2024

Incredible service

They have been so helpful understanding and not judging in anyway I’m so grateful for all the help and support they have provided-nearly debt free⭐️ Reviewed on: 15th May 2024

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