Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16485 reviews)

View other StepChange products

4.95

Based on 16,485 reviews, last reviewed 8th May 2026

85050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

What a reliief real help i was in at the deep end dr... What a reliief real help i was in at the deep end drowning. Helped me dort all my debt Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16485)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Superb service and helpful , kind understanding.

Superb service and helpful , kind and understanding staff who basically get you through a dreadful time and give you hope for the future. Reviewed on: 23rd May 2025

I really hit rock bottom with my financial situation...

I really hit rock bottom with my financial situation but so glad I turned to Stepchange. I was really ashamed of being in so much debt but from the first phone call, they were so supportive and never judgemental. Just felt very supported and really wanted to sort it out for me. Reviewed on: 23rd May 2025

Stepchange have helped me so much.

Stepchange have helped me from being in debt after seperating from my partner and now I'm on top of it and more savvy with my money and spending. The best thing is you are not judged and they are very understanding in difficult situations. Stepchange have been a god send foe me. Reviewed on: 23rd May 2025

Fantastic people who listen care a show understanding .

Fantastic people who listen care a show understanding . Not judgemental Reviewed on: 23rd May 2025

I got into debt many years ago due to a marriage bre...

I got into debt many years ago due to a marriage breakdown. It was overwhelming fear and depression.Stepcjange lifted the worry within days by sorting out a debt plan and putting it in place. I'm still in the system and it is a worry but I have learned to cope now. Reviewed on: 23rd May 2025

I had bad card ,bank loans and overdraft problems bu...

I had bad card ,bank loans and overdraft problems but stepchange has helped me to sort all of that out Reviewed on: 23rd May 2025

Struggling financially

My ex left me in a lot of debt and step change helped me to pay it back in an affordable and manageable way . I had a couple of months where everything went wrong , was off sick and the lovely tax man took emergency tax off me so I was extremely short them months and they put my mind at rest and eased my anxiety Reviewed on: 23rd May 2025

Amazing Step Change

I was overwhelmed of my debts before I contacted StepChange. I was losing sleep, poor appetite & I was drowning of worries. Then my friend advised me to get in touch with Step Change and when I did it was a great help & I'm now have peace of mind. Reviewed on: 23rd May 2025

Step change

I was really struggling with dept and step change saved me Reviewed on: 23rd May 2025

It’s been a very good experience, have paid off almo...

It’s been a very good experience, have paid off almost 70 percent due to the dedication and hard work by step change. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 0.00 from 0 reviews
Debt collection
from Ayom Debt Recovery 1.48 from 87 reviews
Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub