Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

View other StepChange products

4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They have helped me so much

Step change has helped me alot with my debt and I appreciate everything they've helped me with Reviewed on: 6th June 2025

Helped me face my financial fears

Helped me deal with my debts when I was unable to manage financially. The staff are always helpful, efficient and understanding. They helped me deal with my anxiety around my finances and feel less out if my depth. Reviewed on: 6th June 2025

Very professional, really, really put my mind at ease.

Very professional, really, really put my mind at ease. Reviewed on: 6th June 2025

Take a Step towards Stepchange

I would definitely recommend reaching out to Stepchange for help if you are drowning in debt and feeling hopeless. Stop the letters and phone calls and make that one call to Stepchange and you will feel so much easier having them represent you. Reviewed on: 6th June 2025

Don't pay fees! Stepchange is 100% FREE!

The important thing about StepChange is that it's free. Almost all 'Debt Solution' businesses are just that, Businesses. Seeking profit, and your monthly payments with them provide that profit. Stepchange is free! 100% of any payments you make, go directly towards reducing your debt balances. Stepchange can offer a variety of solutions to your problems, some of which include debt reduction, but you always get a candid and detailed overview of the consequences of your personal solution choices, something 'debt solution businesses' don't. You can complete the initial process online, so feeling embarrassed or ashamed need not be a barrier to you improving your life. Stepchange is held in very high regard with both charities and the UK financial sector, making a solution agreed by them far more likely to be accepted by a wide range of creditors. Seriously guys, Don't hide in the dark like I did, take control and contact Stepchange. You won't regret it. Reviewed on: 6th June 2025

The most amazing help and service .

The most amazing help and service . Lifted the stress and worry flaring me Reviewed on: 6th June 2025

Best move I ever msde

Have been making regular affordable payments. Can see the light at the end of the tunnel. Reviewed on: 6th June 2025

Always been supportive outstanding.

Always been supportive and understanding. Quickly rushed my ppan through when a problem out of there control Reviewed on: 6th June 2025

great support and kept well informed

Since I started my process I had a great support and kept informed I feel less worry about my debt as I have a good plan in place Reviewed on: 6th June 2025

Being in debt that you can't cope with is scary

Being in debt that you can't cope with is scary, while acting like an ostrich is default behavior for a lot of us, it doesn't work. The prospect of creditors turning you upside down to shake change out of you can be all consuming and can have a very real impact on your health. It sounds corny but Stepchange really made a difference for me in facing my problems and ultimately providing an easy to follow process to build a plan and deal with my money worries, no more letters or unwanted calls. Just do it, your brain will thank you for it. Reviewed on: 6th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub