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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

They have helped me so much

Step change has helped me alot with my debt and I appreciate everything they've helped me with Reviewed on: 6th June 2025

Helped me face my financial fears

Helped me deal with my debts when I was unable to manage financially. The staff are always helpful, efficient and understanding. They helped me deal with my anxiety around my finances and feel less out if my depth. Reviewed on: 6th June 2025

Very professional, really, really put my mind at ease.

Very professional, really, really put my mind at ease. Reviewed on: 6th June 2025

Take a Step towards Stepchange

I would definitely recommend reaching out to Stepchange for help if you are drowning in debt and feeling hopeless. Stop the letters and phone calls and make that one call to Stepchange and you will feel so much easier having them represent you. Reviewed on: 6th June 2025

Don't pay fees! Stepchange is 100% FREE!

The important thing about StepChange is that it's free. Almost all 'Debt Solution' businesses are just that, Businesses. Seeking profit, and your monthly payments with them provide that profit. Stepchange is free! 100% of any payments you make, go directly towards reducing your debt balances. Stepchange can offer a variety of solutions to your problems, some of which include debt reduction, but you always get a candid and detailed overview of the consequences of your personal solution choices, something 'debt solution businesses' don't. You can complete the initial process online, so feeling embarrassed or ashamed need not be a barrier to you improving your life. Stepchange is held in very high regard with both charities and the UK financial sector, making a solution agreed by them far more likely to be accepted by a wide range of creditors. Seriously guys, Don't hide in the dark like I did, take control and contact Stepchange. You won't regret it. Reviewed on: 6th June 2025

The most amazing help and service .

The most amazing help and service . Lifted the stress and worry flaring me Reviewed on: 6th June 2025

Best move I ever msde

Have been making regular affordable payments. Can see the light at the end of the tunnel. Reviewed on: 6th June 2025

Always been supportive outstanding.

Always been supportive and understanding. Quickly rushed my ppan through when a problem out of there control Reviewed on: 6th June 2025

great support and kept well informed

Since I started my process I had a great support and kept informed I feel less worry about my debt as I have a good plan in place Reviewed on: 6th June 2025

Being in debt that you can't cope with is scary

Being in debt that you can't cope with is scary, while acting like an ostrich is default behavior for a lot of us, it doesn't work. The prospect of creditors turning you upside down to shake change out of you can be all consuming and can have a very real impact on your health. It sounds corny but Stepchange really made a difference for me in facing my problems and ultimately providing an easy to follow process to build a plan and deal with my money worries, no more letters or unwanted calls. Just do it, your brain will thank you for it. Reviewed on: 6th June 2025

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