Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Life changing

My Experience with Stepchange is the best decision I made I am able to manage my debt with an affordable amount for me. Reviewed on: 14th May 2024

StepChange gives hope.

The help I got and get from StepChange makes my life lighter. Every person I had conversations been helpful and to the point. Thanks! Reviewed on: 14th May 2024

Thank you StepChange!

I got into debt after losing my job and having to use credit cards to live. I almost chose a Debt Management Plan with another company who charged for the service but then a colleague told me about StepChange. I’m so glad I went with them. Everything was explained in detail, the staff were so helpful. Each year my budget was reviewed to make sure I was left with enough money to live on. StepChange dealt with all the CC companies I had accounts with and arranged for the interest to be frozen to give me a chance to get out of debt. And the best thing is it’s a free service! I couldn’t have got out of debt without StepChange. Every time I contacted them, even throughout Covid lockdown, they were helpful. I can’t recommend them highly enough to anyone who needs to sort out their debt. Thank you StepChange. Reviewed on: 14th May 2024

Not all creditors accept what is put to ghem

Not all creditors accept what is put to ghem Reviewed on: 14th May 2024

Free service - and very user friendly

Very User friendly online - plus free service. I originally looked into debt management with a company which would have taken a over all fee of £4500 ! Reviewed on: 14th May 2024

StepChange remove the worry and trauma of debt.

StepChange remove the worry and trauma of debt. They are non judgmental yet honest to what they can do for you. You can review and amend things either online or via a telephone call speaking to professional yet sympathetic voice at anytime. Reviewed on: 14th May 2024

Will definately recommend

Very important and helpful people , they have made my life turn round for the best , before their help I could not sleep , very stressed now nearly debt free Reviewed on: 14th May 2024

Been very helpful and have been helping me since 2010.

Been extremely helpful and have been helping me since 2010. I don't know what state my finances would be, without their help, and I now live easily within my needs. Reviewed on: 14th May 2024

StepChange...a way out of debt!!!

StepChange advisors are very helpful and understanding. The support has been reassuring. I was given options on how to manage my debts and go forward with my life when I was in a lot of debt and couldn't see my way out. Reviewed on: 14th May 2024

I was in debt and Step Change helped me to get organ...

I was in debt and Step Change helped me to get organised and repay with the minimum of fuss and they were very empathetic. Reviewed on: 14th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt solutions
from Back2Credit 4.92 from 1856 reviews
Debt Management
from Creditfix 4.76 from 794 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub