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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent experienced advisors & great service

Excellent experienced advisors & great service Reviewed on: 11th May 2024

My debts are being paid off.

Step Change have changed my life, I'm finally paying my debts. Reviewed on: 11th May 2024

Took my debt and put it into a plan, talked to all t...

Took my debt and put it into a plan, talked to all the creditor's and arranged repayments Reviewed on: 11th May 2024

A weight off my mind.

I came to Stepchange out of desperation, and they took my debt and made it manageable to pay it back, which took a weight off my mind. Reviewed on: 11th May 2024

Helpful and trustworthy service

Very helpful advice managed to get affordable repayments agreed and ease myself out of trouble, talked to companies concerned and got an agreement Reviewed on: 11th May 2024

Review of Debt Management Plan

Given the situation I have found myself in, the help and guidance provided by Step Change has been invaluable. It has left me feeling much less stressed about my situation and more positive about the future with managing my debts. The people I have spoken too are brilliant with how they approach your problems. For anyone in a similar situation I would recommend Step Change for help without any hesitation. Reviewed on: 11th May 2024

A weight of your shoulders

Really understand a persons situation and great at helping find the right solution Reviewed on: 11th May 2024

Saving my life

I’ve given a review title saving my life which is very true about eight years ago I was in a financial mess I had maxed out up to eight credit cards and couldn’t afford the cost of my sons wedding in Cyprus I had to borrow the money from my partner I was only paying the minimum on my credit cards and every month my balance was not going down I contacted step change for support and supplied you with my card details it worked out that I owed just short of £38000 I really didn’t know I owed that much stepchange sorted out a payment plan based on my wages and outgoings the interest on the cards stopped and I was able to slowly reduce my debts I’m still about a year away but now it’s down to just over £1500 when covi hit you reduced my payments by half you cannot understand how grateful I am and I have recommended you to my friends thankyou so much for the help you provided I will forever be grateful Reviewed on: 11th May 2024

Stephanie were brilliant when I first asked for thei...

Stephanie were brilliant when I first asked for their help. Practical, non judgemental advice and support. I have been under their care for a few years now and continue steadily, with their help, to pay my debts off. Reviewed on: 11th May 2024

Help When You Need It Most

Very experienced and knowledgeable staff helped me and my family get out of a very difficult situation and we are now debt free. Reviewed on: 11th May 2024

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