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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

The service that Stepchange provide is a lifesaver.

The service that Stepchange provide is a lifesaver. Things could have been a lot different for the worse, if I hadn't been introduced to Stepchange. Every person I have dealt with at Stepchange has been so very sympathetic and understanding. I cannot thank them enough. Reviewed on: 6th June 2025

I was extremely embarrassed about the debt i was in...

I was extremely embarrassed about the debt i was in and was treated with the up most respect and dignity.Everything was explained to me and made me feel at ease I was getting the best support. Even when I had an issue and needed more help it was never too much trouble Reviewed on: 6th June 2025

non judgemental

Incredibly helpful and non judgemental Reviewed on: 6th June 2025

I highly recommend stepchange to anyone.

I highly recommend stepchange to anyone. I was struggling to make all my monthly payments but thanks to stepchange they have helped me manage this. Reviewed on: 6th June 2025

Best most helpful company I have ever dealt with

Best most helpful company I have ever dealt with Reviewed on: 6th June 2025

Helpful and understanding staff who do their best.

Helpful and understanding staff who do their best. Reviewed on: 6th June 2025

Help needed ..

Stepchange have been my life line don’t know where I would be without the help from stepchange Reviewed on: 6th June 2025

Thanks for your support stepchange

Thanks for your support stepchange Reviewed on: 6th June 2025

Very understanding

Excellent service * Great care great experience Reviewed on: 6th June 2025

Excellent and well planned website to look at option...

Excellent and well planned website to look at options and to set up our plan. Communication is fast and informative Reviewed on: 6th June 2025

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