Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Help at your fingertips. Step change sort everything.

Step change sort everything. They are very sympathetic. The relief it gave me sorting my debts was incredible. I would definitely recommend this charity Reviewed on: 6th June 2025

Taken a wait of my shoulders

Very good experience with step change, know actually what I am paying each month and when it will all be paid. They have kept me updated every step of the way and I know that I can contact them at anytime with any questions Reviewed on: 6th June 2025

Step change helped me out.

Step change helped me out. I was struggling to pay off my credit cards and they are helping me pay them off at a lower monthly cost. Reviewed on: 6th June 2025

Helpful and manageable

Helped me pay off £3k in credit card and store credit debts in manageable chunks over 2 years. Reviewed on: 6th June 2025

I didn’t want to contact them but once I did a weigh...

I didn’t want to contact them but once I did a weight came off my shoulders - after the first phone call I’ve been able to complete the rest online Reviewed on: 6th June 2025

Helped me massively with my monthly plans I really s...

Helped me massively with my monthly plans I really struggled to make payments to my creditors Reviewed on: 6th June 2025

Very helpful and understanding simple to fill out de...

Very helpful and understanding simple to fill out details. Step by step advice with reasonable outcome to help clear debt while leaving me enough to live and still enjoy some spending freedom. Reviewed on: 6th June 2025

Stepchange reviewed

StepChange were very helpful and explained everything well. I would recommend them Reviewed on: 6th June 2025

Very helpful

Very helpful, have taken so much stress out of my life, I don't get much contact from my creditors and things tick along nicely. If I have a problem or letter from a creditor I get in touch with StepChange and they sort it for me. They reply to my emails within a couple of days. Reviewed on: 6th June 2025

Stress Free

Very helpful and set up a payment plan and delt with my creditors. Peace of mind. Reviewed on: 6th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 81 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub