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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Recommend calling them if you're worrying about debt.

Very clear advice, give you time and options to do what's best for you Reviewed on: 6th June 2025

Stepchange have been fantastic, started with them ye...

Stepchange have been fantastic, started with them years ago when they were known as 'CCCS' and we are just a few months away from our final payment. Whenever we have needed to miss or delay a payment they have always been so understanding. Can't praise this company enough. Reviewed on: 6th June 2025

Helped me when I was in a bit of a mess.

Helped me when I was in a bit of a mess. Really simple to set up. Reviewed on: 6th June 2025

The best thing I did!

The best thing I did! Stepchange have been so helpful and have really improved my life Reviewed on: 6th June 2025

I was struggling to make ends meet trying to keep on...

I was struggling to make ends meet trying to keep on top of my bill payments making the first call I was so worried I was going to judge!! But I spoke to a lovely gentleman who totally made me feel at ease and help me sort everything into one payment so relieved at last Reviewed on: 6th June 2025

excellent outcome for me

Very helpful and knowledgeable staff who were able to guide me to a very manageable situation for me. Reviewed on: 6th June 2025

I feel so supported and I feel like I can breathe an...

I feel so supported and I feel like I can breathe and tackle things better . Reviewed on: 6th June 2025

These men and women are the only people ever to real...

These men and women are the only people ever to really get me on a path to financial security Reviewed on: 6th June 2025

From a grateful client

I have haf my dmp for 18 months and it has helped me to sleep ay night, the quality of service is second to none and they are always respectful I would happily refer them to any of my friends and family. Reviewed on: 6th June 2025

StepChange have changed my life.

StepChange have changed my life. I was left in a lot of debt after my marriage ended and I am now facing it with a lot of help and advice. Reviewed on: 6th June 2025

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