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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18584 reviews)

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4.92

Based on 18,584 reviews, last reviewed 7th Jun 2026

185650% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and positive Out of my depth until they came to my rescue Reviewed on: 7th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18584)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Step change has been very helpful.

Step change has been very helpful. Having all my debts on our in one lump sum and what I can afford has been great. Reviewed on: 28th May 2026

Excellent & compassionate

An excellent service with compassionate people. Gave me some great advice and helped me sort out my debts with a solution that worked the best for me. Reviewed on: 28th May 2026

"On the Right track to financial freedom"

"Even thought I haven't finished this financial journal yet, I finally feel in control of my finances" Reviewed on: 28th May 2026

Trustworthy and supportive.

Everyone is really helpful and understanding! They take time to get budgets done to help with mental health! Reviewed on: 28th May 2026

So happy that they help me get control

So happy that they help me get control Reviewed on: 28th May 2026

Quick and easy to set up, and customer service was e...

Quick and easy to set up, and customer service was excellent, has taken a huge weight off mined, would definitely recommend for people struggling with debt Reviewed on: 28th May 2026

Easy to use and personable customer care is excellent

Initially the online service helped loads with not feeling like I wanted to discuss this with anyone. However, when I did need advice StepChange customer services have been fantastic: Non judgemental, knowledgeable and extremely friendly every time I’ve used them. They definitely helped with the anxiety of having to contact a debt service for help and then the specifics of contacting debtors with a plan. If you need help, don’t ignore it any longer just fill out the online questions, you can take your time and go back to it as many times as you need before submitting - which was good for me as disabled and concentration is poor. It is a weight lifted! Reviewed on: 28th May 2026

Not all heroes wear capes......

Stepchange have been a true lifesaver. Without their help I would've drowned in the debt and the paperwork needed. I can now relax and am able to Police my account. The account access is straightforward and very clear. Cannot recommend enough. Reviewed on: 28th May 2026

Piece of mind.

It was the best decision I ever made,when I first contacted Stepchange being in a hopeless position regarding my finances.Everything was taken care of from the off,with an affordable repayment plan negociated with my creditors on my behalf,secured.And I can honestly say I've not had one threatening correspondent from any of them since my plan was created and implemented by stepchange. And this whole process hasn't(and still hasn't)cost me a penny not like other debt consolidation companies that charge you a annual fee. Reviewed on: 28th May 2026

Overall experience

Being in debt can be embarrassing and difficult to talk about, even with close family. Signing up with StepChange has eased a lot of the stress and I am safe in the knowledge that I am doing something about the predicament I found myself in. A comfort to know that someone knowledgeable and experienced is only a phone call away. I have a debt free target date to aim for and glad I signed up. Reviewed on: 28th May 2026

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