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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Help with my overspending and debts

I had accumulated unsecured debts over the course of several years because I hadn't made a budget, and was consistently spending more than I earned. Although I had not yet fallen into arrears, my monthly repayments on various debts were taking a larger and larger percent of my monthly income. I approached StepChange for help. The first thing they did was help me make a budget, which helped me see where I was overspending. Then they put together a debt management plan, and approached my creditors to arrange a payment plan. Now my monthly payments are (just about) manageable, I am living within my earnings, and I have a target date for when I will be debt free. Reviewed on: 6th June 2025

So easy to sort out and really helpful staff

So easy to sort out and really helpful staff Reviewed on: 6th June 2025

Amazing staff so friendly

Staff are so kind and helpful, they listen and help without judgement. Your a person to them and not just a number. Reviewed on: 6th June 2025

Excellent support and advice!

StepChange have really helped me through one of the worst times of my life. Every person i have spoken to has been respectful, helpful and have given me lots of support and advice. Wish i had reached out to them sooner than i did. Reviewed on: 6th June 2025

Debt control

They have helped me get back in control of my debts. And have helped me get a plan of action to get it sorted. Reviewed on: 6th June 2025

Setting up my account with step change

I was very embarrassed when I first spoke to Step Change but I soon realised that there is a lot of people in the same predicament and was instantly put at ease and given a solution to solve my debt it was super easy to set up everything and do a payment plan without the worry of my debtors. Reviewed on: 6th June 2025

Caring and compassionate staff who don’t judge you.

Caring and compassionate staff who don’t judge you. Reviewed on: 6th June 2025

I feel I have my life back due to their...

I feel I have my life back due to their help Reviewed on: 6th June 2025

Friendly staff non judgemental extremely helpful and...

Friendly staff non judgemental extremely helpful and reassuring Reviewed on: 6th June 2025

Step change have helped me for a long time there’s...

Step change have helped me for a long time there’s no one better they are always there if you have a problem I got myself in a bit of bother and they guided me so if you need help please go to step change( Reviewed on: 6th June 2025

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