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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

A very helpful way to sort out your finances and pro...

A very helpful way to sort out your finances and protect yourself from issues arising from poor credit ratings. Reviewed on: 6th June 2025

StepChange Gave Me Peace of Mind and a Fresh Start

I am absolutely delighted with the support I’ve received from StepChange. From the very first contact, their team was incredibly understanding and non-judgemental, which made a huge difference during a stressful time. They took the time to listen to my situation and offered clear, practical advice tailored to my needs. One of the standout features is how easy they made the whole process. The online tools are straightforward, and whenever I had questions, their advisors were always patient and knowledgeable. I felt reassured knowing that I was getting advice from experts who genuinely cared about helping me get back on track. The biggest benefit for me has been the peace of mind. StepChange handled all communication with my creditors, which lifted a massive weight off my shoulders. Their debt management plan was realistic and affordable, and I can already see real progress in reducing my debts. If I had to mention a drawback, it would be that the initial paperwork took a bit of time to gather, but that’s to be expected with any financial process. Overall, the experience has been overwhelmingly positive. I would highly recommend StepChange to anyone struggling with debt. Their support has made a real difference in my life, and I’m genuinely grateful for everything they’ve done. Reviewed on: 6th June 2025

I’m so grateful of this service.

I’m so grateful of this service. Initially I was so worried about all my debts but StepChange really was so helpful and I’m almost debt free Reviewed on: 6th June 2025

Timely help

Step change helped me in my darkest moments of life and has always stood by my side over last 2 years. Reviewed on: 6th June 2025

Step change has helped me through the full process a...

Step change has helped me through the full process and even dealt with my lenders making me feel more at ease Reviewed on: 6th June 2025

The company is a godsend!!

When struggling with debt payments stepchange arranged a budget out of my earnings and negotiated payments on my behalf with my debtors. Reviewed on: 6th June 2025

Amazing organisation.

Amazing organisation. A huge help at a very stressful time. They continue to be a support and a regularly in touch Reviewed on: 6th June 2025

StepChange have changed my life and I couldn't be mo...

StepChange have changed my life and I couldn't be more grateful for the service they've offered. Because of them I am able to pay my debts without drowning in rising interest whilst balancing my monthly bills, expenses and a little on top to still enjoy life. The interface is really smart and easy to use so I love checking my monthly statements to see my balance being paid off. The team are always so helpful and judgement free which makes a huge difference. I couldn't recommend them more (and do, frequently!). Reviewed on: 6th June 2025

So helpful

So helpful web site easy to navigate and use and it’s great to be able to sort finances out with there help would highly recommend Reviewed on: 6th June 2025

I was in a mess!

I was in a mess! Stepchange have assisted me to sort that mess. I have no longer sleepless nights worrying about the challenges of my debts. My partner worrying that I can not cope financially. I have been diagnosed with a neurodivere set of conditions. I used to worry everytime I got paid about how would I deal with the calls. I also used to worry about my payments not being enough. I now am in the knowledge they are being sorted. I also have not anymore the calls, threatening letters and grief that I used to have. I now just pay what I need too and know there is pain but there is light at the end of the tunnel. I also know that one day I will be past this learning from it and being able to say thank you to Stepchange. Reviewed on: 6th June 2025

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