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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Absolute god sent

I had 7 years worth of Dept to pay off now.. step change help me keep up the ability to pay and see it to the very end without missing a single payment. Now am dept free ive been able to buy my own house again.. so I ant thank step change enough they truly saved me life. Thank you all at step change Reviewed on: 6th June 2025

Make a change

Years of over spending and relying on credit cards to top up our lifestyle left us in a perpetual cycle of balance transfers and anxiety. Engaging with step change has reset our lives and put us on a healthier path. Reviewed on: 6th June 2025

Absolutely brilliant

Absolutely brilliant; wish I'd got in touch with this lovely lot much sooner than I did. They've helped to manage a very difficult situation and made it feel a lot less daunting and overwhelming. I'd give them 10 stars if I could...! Reviewed on: 6th June 2025

Experience

Easy process, kind and helpful people. Highly recommend. Reviewed on: 6th June 2025

Cannot reccomend enough!

The people at stepchange have been very helpful. They were quick to help me find a solution to my debt problems before they overwhelmed me & held no judgement about my circumstances absolutely cannot recommend enough Reviewed on: 6th June 2025

Respectfully helpful.

Non invasive once your set up and they were very good helping me to regulate my expenditure. They have been very respectful of my situation. Reviewed on: 6th June 2025

Top quality service! Saved me in many ways

I have been on a Debt Management Plan for a few years to clear some substantial debts incurred at a hard time in my life. Stepchange has honestly been a lifesaver for me. They have been helpful, understanding and always made payments to my creditors on time. They have been extremely understanding on certain occasions when I have not been able to make a full payment towards my plan. They always try to help me to work things out and have made my situation so much less stressful. Contacting Stepchange was one of the best decisions I've ever made. Reviewed on: 6th June 2025

Very helpful and not pushy...

Very helpful and not pushy, listened to our circumstances and offered us the best solution for our situation . Reviewed on: 6th June 2025

Good service to use.

Good service to use. I have been with Stepchange in the past and they have look after me well. I had the confidence in them this time around and have since been pleased with all that they have done. .. Reviewed on: 6th June 2025

Great service

I found stepchange excellent in dealing with my extremely stressful situation 5 star service Reviewed on: 6th June 2025

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