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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Great company.

Great company. Great Help in needs Reviewed on: 6th June 2025

, Very helpful phone call

Very helpful kind and considerate conversation, felt at ease Reviewed on: 6th June 2025

Excellent

They eased my worries. Now I can afford to pay my debts Reviewed on: 6th June 2025

They’ve helped me so much with my debt problems.

They’ve helped me so much with my debt problems. Always kind and supportive Reviewed on: 6th June 2025

Excellent service, very helpful and understanding al...

Excellent service, very helpful and understanding all the circumstances. Give complete peace of mind. . Staff very attentive, very patient, did not feel rushed. Reviewed on: 6th June 2025

Light in the Dark

Having been in debt and struggling with payments after stepping down from position in work, times were difficult. The people who work at Step change were so reassuring and the process was very straight forward. I am now making regular affordable payments thats had a positive effect on myself and my family. Reviewed on: 6th June 2025

StepChange Charity - No Judgement

StepChange Charity offered their support during a very difficult time. They were so caring and understanding; they dealt with and spoke to me with care, respect and without judgement. I will be forever grateful for the support and assistance they provided. Reviewed on: 6th June 2025

Down to earth, practical and warm customer advice

Down to earth, practical and warm customer advice Reviewed on: 6th June 2025

The dark days are over

I was struggling financially and had got myself into a real mess. I told no one as I was so ashamed. That much I was thinking horrible thoughts. I had everything going for me then it all started through gambling. Stepchange really did change my whole input on life and helped me get through the most traumatic time ever. Thankyou Reviewed on: 6th June 2025

Steered me in the right direction.

From day one they have guided me through my current financial situation. No matter who I speak to they have always been professional and offered sound advice. Reviewed on: 6th June 2025

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