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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

5Star Service

Very helpful, commination kept to minimum which helps with stress at this important time Reviewed on: 6th June 2025

as really in a bad state with debt so I turned to...

I was really in a bad state with debt so I turned to Stepchange for some help. It was the best thing I did and they've help me with everything. Reviewed on: 6th June 2025

A very helpful and supportive organization

In a situation where I was really desperate, StepChange helped me a lot to find myself again. I never thought that such an organization could be so supportive and helpful to people in difficult situations. Thank you! Reviewed on: 6th June 2025

Always polite and courteous and very helpful

Always polite and courteous and very helpful Reviewed on: 6th June 2025

Step change benefits

The dmp is a great way to manage creditors payments. In addition when I have been in a challenging financial situation step change advisors have been there for me. Reviewed on: 6th June 2025

I can now sleep at night.

Super helpful and respected my circumstances, treated me with dignity and I would recommend to anyone with debts. There is no shame and you are made to feel a weight has lifted and you can fi allt sleep at night. Reviewed on: 6th June 2025

Empowering help with compassion and consideration,...

The advisers help with compassion and consideration, the help to pay only what I am able to in the last 6 years of experience with StepChange was massively empowering, removing me from fear and anxiety and creating me a manageable way to control my life. I also learn through their help and support to not get in debts anymore ever in my life. Thank you for being here for me. Reviewed on: 6th June 2025

Very helpful

Very helpful and put my mind at rest through this difficult period Reviewed on: 6th June 2025

Managing

I had large amounts of debt and d Reviewed on: 6th June 2025

They are all was happy to help you out

They are all was happy to help you out Reviewed on: 6th June 2025

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