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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

So helpful non judgemental, very knowledgeable.

So helpful non judgemental, very knowledgeable. Keep you up to date with all that's happening. Always there on the end of the phone to answer questions Reviewed on: 6th June 2025

Amazing team, helpful at every step.

Amazing team, helpful at every step. Stepchange helped me get my finances under control and dig myself out of a massive hole. Repayments are much easier now and I feel like a big weight has been lifted off my shoulders. Reviewed on: 6th June 2025

Service review

Really helpful, low stress service Reviewed on: 6th June 2025

Just can't thank stepchange and also formally called...

Just can't thank stepchange and also formally called CCCS enough. My life is at an all time low when they helped me out on 2004. 80k debt is now around one quarter of that total despite being on a pretty low wage of 35 years in the NHS. Prior to their help n 2004 I had constant phone calls, people at my door demanding money I just did not have. 2 CCJs but at least I still have my house. The moment I took advice of my work colleagues and joined them the phone calls stopped and no more doorstep visits. Been a long journey but feel like there's light at the end of the tunnel. Thank you. Reviewed on: 6th June 2025

I don’t know what I would have done without Stepchan...

I don’t know what I would have done without Stepchange they are fantastic Reviewed on: 6th June 2025

Free, well-managed service.

Started off with another company which I found out was charging a fee for managing my debts. Then I found Stepchange. Excellent and supportive customer service department, clear strategy for dealing with debt, and honest communication. Reviewed on: 6th June 2025

5Star Service

Very helpful, commination kept to minimum which helps with stress at this important time Reviewed on: 6th June 2025

as really in a bad state with debt so I turned to...

I was really in a bad state with debt so I turned to Stepchange for some help. It was the best thing I did and they've help me with everything. Reviewed on: 6th June 2025

A very helpful and supportive organization

In a situation where I was really desperate, StepChange helped me a lot to find myself again. I never thought that such an organization could be so supportive and helpful to people in difficult situations. Thank you! Reviewed on: 6th June 2025

Always polite and courteous and very helpful

Always polite and courteous and very helpful Reviewed on: 6th June 2025

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