Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

View other StepChange products

4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Took burden off my head and now I am relaxed , can...

Took burden off my head and now I am relaxed , can sleep properly! Well recommended always there to help ,excellent customer service, professional and reliable. Reviewed on: 6th June 2025

easy and helpful in making a difference on getting r...

easy and helpful in making a difference on getting rid of my debt at a manageable pace Reviewed on: 6th June 2025

Very helpful in a very difficult time.

Very helpful in a very difficult time. Reviewed on: 6th June 2025

Lifesaver

Honest financial advice put you at ease and handle everything to help Reviewed on: 6th June 2025

From stress and hell. To survival

From stress and hell. My problems shrank and the weight on my shoulders eased. Thank god for step change now I'm in a better position.. I'm still skint but at least I'm trying to do the right thing rather than shoving my head into the sand. Reviewed on: 6th June 2025

Stepchange really helped me, like anyone with debt t...

Stepchange really helped me, like anyone with debt there is a lot of pressure, feeling that you have failed feel alone with this pressure, it took me some time to contact Stepchange but I am now so glad I did, if you find yourselves in this situation do not leave it to long to get the help you need. Reviewed on: 6th June 2025

Life changing steps with charity.

Life changing steps with charity. They are really good people - understand and no judge. Reviewed on: 6th June 2025

Debt advice

Contacted stepchange and they provided excellent advice and help. Reviewed on: 6th June 2025

They are such an empathetic team, they don’t hound y...

They are such an empathetic team, they don’t hound you, they are always there for support, I can honestly say I think step change may have saved my life Reviewed on: 6th June 2025

Helps massively with my money troubled

Helps massively with my money troubled Reviewed on: 6th June 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.48 from 86 reviews
Debt Collection
from Intrum 1.36 from 4 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub