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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

They've taken so much stress out of my life, I got i...

They've taken so much stress out of my life, I got in a mess after being made redundant and it was stressing me out so much. I got in touch with step change and that stress has been lifted Reviewed on: 6th June 2025

Made me more aware of what I had done ,to my family...

Made me more aware of what I had done ,to my family and my self Reviewed on: 6th June 2025

I was very overwhelmed at first but stepchange helpe...

I was very overwhelmed at first but stepchange helped me through the process. It was easy to do Reviewed on: 6th June 2025

Very helpful and reassuring.

Very helpful and reassuring. at no time did I feel as though I was judged. I feel I am more in control of my finances which really helps to boost my confidence. Reviewed on: 6th June 2025

I was really in a very bad place, when I contacted S...

I was really in a very bad place, when I contacted StepChange and they really helped me sort out my life really, I would say they are angels thank you i don’t know what I would have done otherwise, I opted for dm, which allowed me to sort my life out, Reviewed on: 6th June 2025

Very friendly staff always happy to help and the ser...

Very friendly staff always happy to help and the service is swift and easy to use they take away the stress Reviewed on: 6th June 2025

Understanding, knowledgeable and easy to talk to

I have always found them to be professional, understanding, knowledgeable and easy to talk to. I would recommend that anyone struggling with debt speak with them as although they can't tell you what to do, they give the advice to make an informed decision. Reviewed on: 6th June 2025

Stepchange my Heroes

When I first called Stepchange they were not judgemental and each time I have needed to call the staff have been very helpful and understanding. My debt problem had made life very difficult but they helped so much to make my debts easy to manage. I had a very uncontrollable debt problem which was getting worse with the added interest every month and I did not know what to do. Stepchange helped to get the interest stopped and with a DMP I have got to a point where I will be debt free very soon.. Reviewed on: 6th June 2025

always profesional, and very respectful

always profesional, and very respectful Reviewed on: 5th June 2025

There when I needed help

When my finances did not go according to plan and I needed advice and assistance Step Change were very helpful and understanding and made the process to managing my situation easy and without any embarrassment. Reviewed on: 5th June 2025

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