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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

I'm very pleased with the service and assistance

I'm very pleased with the service and assistance Reviewed on: 1st June 2025

Life-Changing Support from StepChange

I can't thank StepChange enough for the support they gave me during an incredibly stressful time. I was struggling with over £70,000 of debt and didn’t know where to turn. From the very first contact, they were understanding, professional, and never judgmental. They took all the hassle out of dealing with creditors—no more scary letters or phone calls. Everything was handled on my behalf, and it felt like a huge weight was lifted from my shoulders. Updating them on my situation was always straightforward, and they were easy to reach whenever I had a question or needed advice. Thanks to StepChange, I can finally sleep easy at night. Their help has been absolutely life-changing. Reviewed on: 1st June 2025

Reassuring support...

At a time when things feel very unsettled, StepChange offer reassuring guidance through a very unpleasant time. Reviewed on: 1st June 2025

At last I can breathe easy!

Very understanding advisors, clear and consice explanations and requests. Reviewed on: 1st June 2025

Patient, sympathetic and friendly advisors.

Patient, sympathetic and friendly advisors. Who helped to organise my debts and incoming finances to enable me to become debt free. I telephoned initially without being able to see a way out of debt. The advisors I spoke to on my journey were very helpful and adjusted payments easily if I was in a better or worse financial position. Luckily I had a pay increase at work and told StepChange, they increased the payments to my debtors easily which enabled me to become debt free quicker. Reviewed on: 1st June 2025

StepChange - the life savers

StepChange has been managing my debts for over a decade… I don’t know where I would be without StepChange. They saved my life. Reviewed on: 31st May 2025

Absolutely fantastic!

They have been excellent. I did look at debt management company but about 30% of the amount I would be paying to them to clear my debts would be going to them as fees. Making it even longer to repay my debts. Take my advice. Just go straight to Step Change. Absolutely fantastic. Reviewed on: 31st May 2025

I highly recommend Stepchange.

I highly recommend Stepchange if you have and are worried about debts. I've had a debt management plan for 9 months now and pay a monthly affordable amount. I don't get phone calls or letters from creditors anymore. Once you complete the easy online forms with your financial info Stepchange contact your creditors for you with your budget info and how much you can afford to pay. Providing you keep up with payments things are less & less stressful from then on. I am now free of worry & feel back in control thanks to Stepchange. Reviewed on: 31st May 2025

I was glad I got intouch with stepchange they help m...

I was glad I got intouch with stepchange they help me alot I am happy to say I am coping well now I am sorry I didn't get back to you sooner Reviewed on: 31st May 2025

Very helpful when you phone up explain everything yo...

Very helpful when you phone up explain everything you need to do Reviewed on: 31st May 2025

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