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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

After spending a long time struggling with my debts,...

After spending a long time struggling with my debts, trying to make agreements with creditors and debt collection agencies, enduring regular unwanted and unsettling phone calls, dreading opening letters and sinking deeper into depression I finally contacted StepChange. From my first contact I received great advice and was informed about possible options that could help me. My advisor listened to everything I had to say and completely understood my situation. No judgement. I felt for the first time that I was not on my own and in battle with finance companies. Very quickly StepChange made contact with my creditors and we agreed a realistic plan that would actually be possible for me going forward, with help and information on hand whenever I should need it. From that moment onwards, no threatening letters from creditors, no intimidating phone calls. That first contact was a few years ago and they are still helping me. We have an annual review to make sure any arrangements are still suitable for me. Asking StepChange for help lifted a huge weight and literally changed my life, cannot praise them enough. Reviewed on: 28th May 2026

Offers free, impartial debt advice

Offers free, impartial debt advice and helped me manage and communicate with existing debtors Reviewed on: 28th May 2026

I am disabled and struggle with most apps but I have...

I am disabled and struggle with most apps but I have always had a friendly advisor on the line to guide me through everything Reviewed on: 28th May 2026

Stepchange are understanding and sympathetic and pro...

Stepchange are understanding and sympathetic and provided the advice needed to help me manage my stressful debt issues. I would recommend them to anyone in a financial crisis to contact them for help. Reviewed on: 28th May 2026

I was struggle badly all my debt pulling up customer...

I was struggle badly all my debt pulling up customer service was so supportive and kind when I called for advice and continue to be of great help Reviewed on: 28th May 2026

Helpful, professional and empathetic.

My experience with Step Change has been a pleasant experience. The staff are very helpful and empathetic to the situation I found myself in. A huge weight has been lifted from my shoulders and having a clear plan having to make one payment per month is much easier to manage than several scattered throughout the month. I can't thank them enough for their help. Reviewed on: 28th May 2026

Very easy to start the process

Very easy to engage with step change and to say they have taken my worries away is an understatement they get in touch with creditors and sort everything out for you I am very relieved to have found them Reviewed on: 28th May 2026

Resulting in peace of mind

Positive outcome to what was an overwhelming problem Reviewed on: 28th May 2026

Helped me pay off some of my debts and now I can foc...

Helped me pay off some of my debts and now I can focus on just my bills Reviewed on: 28th May 2026

Brilliant

Have been excellent in helping me Reviewed on: 28th May 2026

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