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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Debt advice

Everything is on line so if anxious it is really good, it didn’t take long to sort a DMP out with no hassle. I got in touch with stepchange when I couldn’t manage debts so feel as a weight as been lifted. Reviewed on: 28th May 2026

Customer service the best

Stepchange been very helpful I was very impressed with the service you provided. Reviewed on: 28th May 2026

After spending a long time struggling with my debts,...

After spending a long time struggling with my debts, trying to make agreements with creditors and debt collection agencies, enduring regular unwanted and unsettling phone calls, dreading opening letters and sinking deeper into depression I finally contacted StepChange. From my first contact I received great advice and was informed about possible options that could help me. My advisor listened to everything I had to say and completely understood my situation. No judgement. I felt for the first time that I was not on my own and in battle with finance companies. Very quickly StepChange made contact with my creditors and we agreed a realistic plan that would actually be possible for me going forward, with help and information on hand whenever I should need it. From that moment onwards, no threatening letters from creditors, no intimidating phone calls. That first contact was a few years ago and they are still helping me. We have an annual review to make sure any arrangements are still suitable for me. Asking StepChange for help lifted a huge weight and literally changed my life, cannot praise them enough. Reviewed on: 28th May 2026

Offers free, impartial debt advice

Offers free, impartial debt advice and helped me manage and communicate with existing debtors Reviewed on: 28th May 2026

I am disabled and struggle with most apps but I have...

I am disabled and struggle with most apps but I have always had a friendly advisor on the line to guide me through everything Reviewed on: 28th May 2026

Stepchange are understanding and sympathetic and pro...

Stepchange are understanding and sympathetic and provided the advice needed to help me manage my stressful debt issues. I would recommend them to anyone in a financial crisis to contact them for help. Reviewed on: 28th May 2026

I was struggle badly all my debt pulling up customer...

I was struggle badly all my debt pulling up customer service was so supportive and kind when I called for advice and continue to be of great help Reviewed on: 28th May 2026

Helpful, professional and empathetic.

My experience with Step Change has been a pleasant experience. The staff are very helpful and empathetic to the situation I found myself in. A huge weight has been lifted from my shoulders and having a clear plan having to make one payment per month is much easier to manage than several scattered throughout the month. I can't thank them enough for their help. Reviewed on: 28th May 2026

Very easy to start the process

Very easy to engage with step change and to say they have taken my worries away is an understatement they get in touch with creditors and sort everything out for you I am very relieved to have found them Reviewed on: 28th May 2026

Resulting in peace of mind

Positive outcome to what was an overwhelming problem Reviewed on: 28th May 2026

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