Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

View other StepChange products

4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Stepchange were very helpful and understanding of my...

Stepchange were very helpful and understanding of my situation. I would definitely recommend them. I am now debt free. Reviewed on: 30th May 2025

Taking the steam out of a pressure cooker.

Taking the steam out of a pressure cooker. Life was just one bit of pressure after another. Helped us get on with our lives. Reviewed on: 30th May 2025

Best decision I've made.

I was overwhelmed by trying to keep up payments to creditors. I was recommended to contact Step Change and it was the best decision I ever made. They helped me to construct a budget where I made regular monthly payments to my creditors but still had enough money to cover all my other outgoings. I've been with Step Change for nearly two years and they have continued to provide support. Thanks to them, I've never missed a payment to my creditors and I'm in a stable financial situation. I would recommend Step Change to anyone who is struggling financially. Reviewed on: 30th May 2025

Always helpful, and courteous.

Always helpful, and courteous. None Judgemental approach. Not rushed give you time to get the right plan Reviewed on: 30th May 2025

Time to think

Step change has given me breathing space . to sort out my past debts. And helped me to come to terms with things. Reviewed on: 30th May 2025

From day one I felt reassured I was in good hands.

From day one I felt reassured I was in good hands. Reviewed on: 30th May 2025

Easy, stress free help!

It took me a long time to find the right help with my financial problems. StepChange was the easiest and least confrontational way of dealing with creditors who were previously uncooperative. It has helped immensely so far. I am unsure of the long term impact on my credit as i am very early on in my journey. Reviewed on: 30th May 2025

Was very helpful sorting my finances out

Was very helpful sorting my finances out Reviewed on: 29th May 2025

Always supportive no matter what, really helped me a...

Always supportive no matter what, really helped me and my husband through a difficult time Reviewed on: 29th May 2025

Staff I’ve spoken to are always polite and helpful.

Staff I’ve spoken to are always polite and helpful. It’s a free service but most effective in assisting with finances Reviewed on: 29th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.77 from 82 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub