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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Staff have been invaluable

Every time I have needed to call, they have been invaluable with their advice and support. The staff always listens to what you have to say and then responds accordingly. Excellent service, would highly recommend them if you need advice Reviewed on: 29th May 2025

They helped when things were getting very difficult.

They helped when things were getting very difficult. Their expertise helped put me at ease. Reviewed on: 29th May 2025

Great experience

Step change have been fantastic. I was really struggling and the worry was all getting to much. Step change reassured me that they could help. The process was easy and they were always there to answer all question and guide me through the process. I’ve been on my plan for a few months now and it’s so much better allowing me to start enjoying life with all the stress of a large debt. Reviewed on: 29th May 2025

Really a life saver!

Really a life saver! Too a lot of our stress and worries away, we were finally able to sleep at night and live normally! Reviewed on: 29th May 2025

Just so helpful and was there for me when I lost my...

Just so helpful and was there for me when I lost my job after 35 years Reviewed on: 29th May 2025

No judgement

It was easy to talk about my money problems without feeling judged. The plan discussed and agreed has taken so much stress of my mind. Reviewed on: 29th May 2025

I am so grateful to them

If you are in financial difficulties I would make them your first port of call. They are a charity who are very professional Reviewed on: 29th May 2025

Helping your self.

It was hard to start with but as time went on it became a lot easier.with very helpful staff and understanding. Everyone from the start were great and put our minds at rest. Reviewed on: 29th May 2025

Stepchange helped me when I had nowhere to turn to a...

Stepchange helped me when I had nowhere to turn to after I lost my job, they are very understanding and guided me through the process tp try and gt me back on track Reviewed on: 29th May 2025

Understanding assistance service respectful

Understanding assistance service respectful Reviewed on: 29th May 2025

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