Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Just so helpful and was there for me when I lost my...

Just so helpful and was there for me when I lost my job after 35 years Reviewed on: 29th May 2025

No judgement

It was easy to talk about my money problems without feeling judged. The plan discussed and agreed has taken so much stress of my mind. Reviewed on: 29th May 2025

I am so grateful to them

If you are in financial difficulties I would make them your first port of call. They are a charity who are very professional Reviewed on: 29th May 2025

Helping your self.

It was hard to start with but as time went on it became a lot easier.with very helpful staff and understanding. Everyone from the start were great and put our minds at rest. Reviewed on: 29th May 2025

Stepchange helped me when I had nowhere to turn to a...

Stepchange helped me when I had nowhere to turn to after I lost my job, they are very understanding and guided me through the process tp try and gt me back on track Reviewed on: 29th May 2025

Understanding assistance service respectful

Understanding assistance service respectful Reviewed on: 29th May 2025

Thought I was in a dark deep hole until I reached ou...

Thought I was in a dark deep hole until I reached out to step change , it's changed my life Reviewed on: 29th May 2025

I was really happy with the service and support I...

I was really happy with the service and support I got Reviewed on: 29th May 2025

Stepchange changed my life

Without StepChange I would never have got out of debt. Don’t be afraid or embarrassed to contact them. Reviewed on: 29th May 2025

Help with DEBT

It was great to be able to do everything online, quick and got me out of a really bad headspace Reviewed on: 29th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews
Debt advice
from Money Wellness 4.89 from 6180 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub