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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step change helped me in so many ways, I was feelin...

Step change helped me in so many ways, I was feeling helpless and never thought I would escape from the situation I was in. Acknowledging I was never going to get out of it until I owned up, when I did it was the best feeling ever. Freeing! Reviewed on: 29th May 2025

Friendly staff, understanding and make you feel at...

Friendly staff, understanding and make you feel at ease and not stressed talking about your situation Reviewed on: 29th May 2025

There during a really difficult time

Stepchange were there for me during a really difficult time. Life circumstances changed overnight and they helped to take the financial pressure off while I felt with the situation. Reviewed on: 29th May 2025

Can't rate them highly enough!

After getting myself overwhelmed with debt and needing to find a way out, I contacted StepChange. I did it all online (you can call or do it all online), and was given sound advice and help i didn't even know was available. They arent pushy, giving you the best advice for your own circumstances, they don't push IVAs like some other companies do if that isn't right for you. And they are easy to contact if you need further help. Would highly recommend these people to anyone struggling with their finances! The light at the end of what feels like a very long, very dark tunnel. Reviewed on: 29th May 2025

The people are so understanding during difficult times,

The people are so understanding of these difficult situations we find ourselves in during these difficult times. Reviewed on: 29th May 2025

Could not recommend StepChange more highly

We were in a very dark place when financial matters had become overwhelming but within 30 minutes of speaking to the team at StepChange we could see a clear path forward and a massive weight was lifted from our shoulders. Reviewed on: 29th May 2025

Very helpful and kind

Well informed staff extremely patient and polite. Every time I spoke to someone they were able to put my mind at ease I wish I knew about the charity earlier to use their help Reviewed on: 29th May 2025

Very helpful in assisting with getting finances in o...

Very helpful in assisting with getting finances in order, gives you an easy way to work out your spending. It has made a very stressful situation much less so and without any judgement. Reviewed on: 29th May 2025

They have been very helpful to me.

They have been very helpful to me. Reviewed on: 29th May 2025

Friendly staff and always have a solution to any pro...

Friendly staff and always have a solution to any problem no matter how big or small they may seem Reviewed on: 29th May 2025

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