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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Simple Stress Free Debt Management

When I first contacted Step Change I was suffering with sleepless nights. The following day they sorted a debt management plan and I was able to breathe again, It was such a relief. Their online systems are very user friendly, and they keep you informed every step of the way. Best phone call I ever made. Reviewed on: 3rd May 2024

Help in difficult times

After the death of my husband ,l was totally lost with worry and Step Change came to my rescue they saved my life helping me sort my problems out and have been there for me all the time and remain an excellent support Reviewed on: 3rd May 2024

Make the call today

Never judgemental about how you got into debt - just want to help you find the best solution for you to be debt free. Make that call - the relief from all the stress & worry means you can carry on living rather than just existing. Reviewed on: 3rd May 2024

Very helpful and great service.

Very helpful and great service. Always put me at ease and helpful with anything I need. I would gladly recommend them to anyone Reviewed on: 3rd May 2024

StepChange support

StepChange have always been supportive and provided advice when needed. They listen and help put things in perspective. They are contactable by email which can be helpful to me because of my working hours. Reviewed on: 3rd May 2024

Everyone is so helpful and friendly and caring

Everyone is so helpful and friendly and caring Reviewed on: 3rd May 2024

Completely changed my life!

Completely changed my life! I can sleep again and enjoy my life! Customer service is amazing! Can't rate highly enough! 4years in and I'm nearly debt free! Thank you StepChange you honestly saved my life. Reviewed on: 3rd May 2024

Everything was sorted out for me and I was relieved...

Everything was sorted out for me and I was relieved of the stress of contacting my debters. Reviewed on: 3rd May 2024

Very caring and understanding and helpful, made the...

Very caring and understanding and helpful, made the hole process comfortable Reviewed on: 3rd May 2024

Excellent charity

Stepchange have helped me alot I couldn't have managed my debts or afford them now I have cleared 8 of my debts have 5 left I am really impressed and not stressed. Reviewed on: 3rd May 2024

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