Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

PROFESSIONAL AND COURTEOUS SERVICESW

Truly very professional service. Reviewed on: 2nd May 2024

Redundancy and credit card debt.

Du to redundancy ended up with credit card debt of £30000, with help and support from stepchange team over the last 4 years my debt has halved.. Thank Stepchange for the support and guidance. Reviewed on: 2nd May 2024

Helped me when I needed it most on the way to being...

Helped me when I needed it most on the way to being debt free thanks to the lovely people at stepchange Reviewed on: 2nd May 2024

Very good service and staff wonderful

Very good service and staff wonderful Reviewed on: 2nd May 2024

A path out of disaster!

Stepchange helped me find a way forward after the financial catastrophe of redundancy. Reviewed on: 2nd May 2024

StepChange has helped me so much to sort out my fina...

StepChange has helped me so much to sort out my finances and now I am almost debt free thanks to their help. I would definitely recommend them. Reviewed on: 2nd May 2024

Available support

Helped ease our anxiety and stress regarding our debts due to illness causing loss of work. We can finally move on with our lives knowing there’s help and support available so we no longer have to worry about money problems. Reviewed on: 2nd May 2024

Just so understanding, and you don't feel judged

Just so understanding, and you don't feel judged Reviewed on: 2nd May 2024

Always Helpful.

Always Helpful. And with an empathetic nature, makes you feel staff totally understand you and your situation Reviewed on: 2nd May 2024

Don’t be afraid to ask for help,

Don’t be afraid to ask for help, stepchange has taken all the stress and worry away from me. I would recommend stepchange to anyone who needs help getting themselves out of debt. Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt Collection
from Darcey Quigley & Co 1.21 from 3 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub