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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Efficient and professional.

Efficient and professional. You took my debts worry and stress away, consolidation of all debts and manageable payments was great. Thanks Reviewed on: 27th May 2025

Professional advice and very helpful to go through t...

Professional advice and very helpful to go through the stressful times. Thank you so much. Reviewed on: 27th May 2025

So grateful for StepChange!

My experience with Stepchange has been amazing! from the first point of contact the process has been straightforward and very helpful, taking so much stress off of me! I would definitely recommend stepchange to anyone needing support with their debt concerns. Reviewed on: 27th May 2025

StepChange have been a massive help.

StepChange have been a massive help. Easy to deal with and handled my finances and debt with care. Reviewed on: 27th May 2025

Always there to help with the best advice

Always there to help with the best advice Reviewed on: 27th May 2025

Total relief

Within minutes of speaking to an advisor the almost unbearable pressure gradually lifted and the gnawring anxiety dissipated. The feeling at last that there was a light at the end of the tunnel of darkness. Reviewed on: 27th May 2025

My experience was very easy,sympathetic and helpful...

My experience was very easy,sympathetic and helpful staff. Reviewed on: 27th May 2025

Happy to be nearly debt free

I am so happy to be nearly debt free I can start living my life again worry free Thankyou step change so much for all your help I won’t be getting into debt again I promise that Thankyou and I will always recommend people to come to you if they need debt help Thankyou Reviewed on: 27th May 2025

Light at the end of the tunnel.

I would like to say step change really help me out under difficult circumstances they are very understanding and very helpful and friendly I would recommend step change to anyone who is struggling with debts. Reviewed on: 27th May 2025

Straight forward practical advice

Step change publication and web platform are straight forward and work.The staff you contact are excellent and are very knowledgeable in their field of expertise. With solid practical advice. Reviewed on: 27th May 2025

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