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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16633 reviews)

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4.95

Based on 16,633 reviews, last reviewed 11th May 2026

92250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Helped me make a budget so I could manage my money much better. Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16633)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Always very friendly staff and helpful

Always very friendly staff and helpful Reviewed on: 23rd May 2025

Life saver ' literally

Step chsnge wee excellent. From feeling overwhelmed with no easy way out to seeing light at the end of the tunnel. Very simple process. Some of my debtors stopped charging interest which i doubt woupd hsve gappened without step change Reviewed on: 23rd May 2025

Best decision I've ever made

I was so stressed and completely overwhelmed trying to keep on top of all my debts. Literally living from paycheck to paycheck and being terrified how to afford anything “extra” for the month like an MOT or even going for a meal with friends. Step change has changed my life, I honestly can’t recommend them enough. I felt initially embarrassed explaining and adding up all my debts but they were so kind and understanding! If you are in a similar position please get in touch with them you will be so glad you did! Reviewed on: 23rd May 2025

Made a very stressful situationa lot better

Made a very stressful situation a lot better . Very understanding staff Reviewed on: 23rd May 2025

Peace of mind and stress free life

The support gave peace of mind and stress free life Reviewed on: 23rd May 2025

Amazing, thank you

Quick, easy, would be nice to have confirmation that the creditors have accepted the offers, apart from that, it’s been a massive help and a huge relief, thank you Reviewed on: 23rd May 2025

From the start they have been supportive, and did no...

From the start they have been supportive, and did not judge me. They explained everything in detail, allowing me to make the options. Reviewed on: 23rd May 2025

Needed help and they are there all time on end of th...

Needed help and they are there all time on end of the phone Reviewed on: 23rd May 2025

They took the stress out of my debt

StepChange dealt with my debtors and arranged my debt management plan after I filled out their online form. They took the stress out of my situation. It's easy to check up on my progress through their online portal and they respond to any queries I have quickly. Reviewed on: 23rd May 2025

Best charity organisation

Stepchange understands people situation and helps them out in dire situations. Reviewed on: 23rd May 2025

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