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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

They changed my life and made me my happy self again...

They changed my life and made me my happy self again Reviewed on: 2nd May 2024

Trust and use without concern for a better life

When debt repayment reached £1100 per month, effectively my entire income, out of my mind with worry, contacted stepchange. After a brief chat and answered a few questions, the lady came back and asked , 'could you repay £249.00 per month, my reply was ,' dear god I would love to pay £240.00 a month',. Accepting that I had made an unholy mess of my finances, and brought misery to my family, I handed my problems to step change and have never looked back. Reviewed on: 2nd May 2024

Top People.

Very genuine people, they listen to you, then they explain what they can do to help you, as well as reasure you that they will deal directly with creditors, they take so much worry off your shoulders - Top people. Reviewed on: 2nd May 2024

Stress relieving process

Being able to do it all online was an enormous help Reviewed on: 2nd May 2024

Always there to help and excellent at review times

Always there to help and excellent at review times Reviewed on: 2nd May 2024

My experience with step change has been great.

My experience with step change has been great. Stepchange has really helped take a huge weight off my shoulders. Reviewed on: 2nd May 2024

Stepchange have helped me manage my debts.

Stepchange have helped me manage my debts. I was worrying all the time but now I should be debt free in a few years Reviewed on: 2nd May 2024

Excellent service.

I started on a debt management plan late 2022 with another debt company, I paid into this for 9 months and realised that the other debt company was taking 75% of the payments I was making which was not making a dent in the debt that I owed. I made the decision after extensive research to move over to stepchange. This has been the best decision as now I know all of the money I pay is going straight back into the debts that I have and I have started to feel more positive about my debt situation. When I rang stepchange for my 6 monthly review I spoke to a lovely lady who made feel at ease and she even informed me that she used to be on the same plan as me and it made me feel as if I wasn’t the only person in the world. Honestly cannot recommend enough. It is a very scary thing to reach out and get help with something that is not spoken about enough. Reviewed on: 2nd May 2024

NO money worries and they do not take any fee.

stepchange operators are sympathetic, non judgmental, patient and very helpful. I owe large amounts to various lenders and with a simple call or online form you can have the cretitors contacted on your behalf and stop the letters or threats and stop interest on your debts. This is legal and it works. You work out how much you owe everyone, and what your income and expenditure is, be honest it helps them help you. Stepchange get back to you quickly and where i was paying my creditors hundreds each month (with their interest added) i now pay one payment of £54 a month which is divided among them. This has given me a stress free life financially and an annual review keeps you and them right. This is a great service which charges nothing and genuinely helps people in financial difficulty. Reviewed on: 2nd May 2024

Very easy to communicate and professional help

Very easy to communicate and professional help Reviewed on: 2nd May 2024

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