Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

View other StepChange products

4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

I suffer from adhd autism and dyslexia and mental p...

I suffer from adhd autism and dydlexia and mental physical health and They have helped me from the start and lifted worry off my head they do everything and help you in anyway possible Reviewed on: 17th June 2026

Weight of my shoulders

In June 2021 I approached step change to help me with my out of control debts Probably the best thing I ever did .They explained everything to me and put me on a DMP which has helped me massively. Reviewed on: 17th June 2026

Step change has supported me through my debt managem...

Step change has supported me through my debt management for a few years now and it has helped ease the stress of financial worries Reviewed on: 17th June 2026

of great help during times of financial cri...

Been of great help during our times of financial crisis Reviewed on: 16th June 2026

Wonderful Customer Support

When talking to staff at Step Change I have ALWAYS found them all to be extremely helpful, compassionate, & very understanding. Reviewed on: 16th June 2026

Thank You

Very helpful and empathetic - nice to speak to someone Scottish Reviewed on: 16th June 2026

Annecrossanx

Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Saving Grace that is actually there to help.

Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe and a scouring of Martin Lewis' website later, I found Step Change. And lo, they are a charity!!! Creditors and debt listed, communication between each creditor and Step Change secured, monthly installments decided and then space! 2 months of panicking, over one Monday morning. The debt is still there, but it is going down and I have my sleep back! Reviewed on: 15th June 2026

Thank you

Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and support. They offered sound advice and carried the burden of liaising with and paying creditors which has been a big relief. If you need support, reach out to StepChange. Reviewed on: 14th June 2026

Step change is very helpful.

Step change is very helpful the man i spoke to on the phone couldn't do enough. Reviewed on: 14th June 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Solutions
from MoneyPlus 4.09 from 2 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub