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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange guided me in sorting out my debts.

Stepchange guided me in sorting out my debts, so I am now on the way to becoming debt free. Their staff are extremely friendly, helpful and knowledgeable. I would recommend them without hesitation. Reviewed on: 27th May 2025

I was overwhelmed by the debts until I was introduce...

I was overwhelmed by the debts until I was introduced to step change , connecting to StepChange brought me peace of mind. Reviewed on: 27th May 2025

They are very helpful and assistive.

They are very helpful and assistive. Reviewed on: 27th May 2025

From completely swamped to being in control I rstyeer

From completely swamped to being in control I rstyeer Reviewed on: 27th May 2025

Understanding organisation.

Understanding organisation. Who go through everything step by step and make a huge impact on your life for the better Reviewed on: 26th May 2025

Absolutely amazing team.

Absolutely amazing team. Helped me a lot to take the pressure of my chest. Reviewed on: 26th May 2025

Took the stress out of debt!

Took the stress out of debt for individual with schizophrenia. God send. Reviewed on: 26th May 2025

Peace of mind

The representatives are polite and knowledgeable. The debt was overwhelmed but l contacted them and they came in to make things right and peaceful. Reviewed on: 26th May 2025

Very helpful, would highly recommend

Very helpful, would highly recommend Reviewed on: 26th May 2025

They helped my situation immensely, I’m so glad I ha...

They helped my situation immensely, I’m so glad I had them to turn to, they took my stress away immediately. Reviewed on: 26th May 2025

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