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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

customer service

Very understanding helpful customer service Reviewed on: 26th May 2025

Fast, quick service.

Fast, quick service. Helped me with dire financial situation. Reviewed on: 26th May 2025

StepChange took the mental worries away

StepChange took the mental worries away and helped me to live. A lack of funds to pay the bills saw my blood pressure rise so high the my GP was worried for me, amidst taking daily medication for it. Reviewed on: 26th May 2025

So helpful they make the process so easy, and it tak...

So helpful they make the process so easy, and it takes so much pressure and stress away the relief is amazing. Reviewed on: 26th May 2025

Problem sorted

They were really helpful and sorted out my debt problems to an affordable amount to pay. Don't get any phone calls anymore off my creditors so I am happy. Reviewed on: 26th May 2025

I heart this charity

I was drowning in debt barely making minimum payments. Stepchange are amazing and if in any doubt,once you speak to someone you will soon be put at ease. Reviewed on: 26th May 2025

Impressive help on financial matter .

Since corvid 19, me and my wife had to leave London and took a personal loan temporarily but couldn't pay back a few years later as I lost my job. We happened to meet the Step change and it helped us out a lot to adjust pay back amount within our financial situation. Most of all, they are very attentive and generous on the phone which is impressive to me. Reviewed on: 26th May 2025

it has been a great experience with step change ...

it has been a great experience with step change and their have help me a great deal over the last few year Reviewed on: 26th May 2025

My DMP took a load off my mind and I am now approach...

My DMP took a load off my mind and I am now approaching debt free. Reviewed on: 26th May 2025

Don't Hesitate these guys are amazing

From start to finish I was very nervous at first but was put at ease very quickly by our representative. They explained several options and helped us on all questions, they made everything so clear and concise to get to see what was going on and the consequences before we signed up. We have happily been able to manage our finances so much better since receiving the help Stepchange gave us. We would recommend that if your worried and struggling please just call them because you will change your life overnight as they will not only take care and understanding of you but will also do everything for you once your happy with your options. Don't feel embarrassed or shamed there are so many people going through the same situation and these guys truly are the best. They are a free service too so no worries about extra fees to worry about. Take that leap and call them you will be so relieved you did. Reviewed on: 26th May 2025

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